Duplicated transactions GA4

  • Resolved jalop123j

    (@jalop123j)


    4 years, 11 months ago

    I am seeing orders registeren in GA4 with 2 transactions each (Same transaction ID but 2 transactions associated)

    I am using GA4->Explore->
    Dimension transaction ID
    Metric Transaction and transaction values.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Conversios

    (@tatvic)

    4 years, 10 months ago

    Hi @jalop123j,

    Thanks for creating this topic.

    There could be duplicate tracking via manually implemented GA4 tracking snippet and/or other GA4 tracking plugin and/or GTM implementation.

    You can resolve the duplication of data by removing the manually implemented GA4 tracking snippet and/or another GA4 tracking plugin.

    The duplication via GTM can be resolved by removing the custom tags and triggers which track the duplicate GA4 order data.

    Hope the above helps.

    Regards,
    Tatvic Analytics.

    Thread Starter jalop123j

    (@jalop123j)

    4 years, 10 months ago

    Hello,

    I don’t have other GA plugins, tag manager is only used to inject Gads conversions,GA is not configured.
    Furthermore I only see this problem on some transactions, less than 10%. IE: July 31st I can see 5 orders ok, and one associated with 4 transactions.

    Aug 1st – 12 transaction ok, one order id reflects 2 transactions.

    Is the plugin handled to not send event when customer refresh thank you page? Before using the plugin I was using tag manager, around for 3 weeks, I never experienced duplicated transactions.

    Please see images below:

    https://1drv.ms/u/s!Alwja3EWw4TWt6Aff4r_JNccvtt8kQ?e=1VJFID

Viewing 2 replies - 1 through 2 (of 2 total)

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