Hi @tylerhemp
Thanks for reaching out.
Kindly make sure you have valid product line items present in your WooCommerce order. The packing slip will only be generated if there is at least one valid product.
I appreciate your quick reply!
I don’t know why the product would NOT be valid? It was just ordered from my site and is currently live on my site? How can I confirm that it is a valid product? or why would it not be? thank you so much!
Hi @tylerhemp,
Please share a screenshot of the order edit page masking the sensitive user details so that we can check it.
Thank you so much for your help on this – it’s super important as we are about to go LIVE with the NEW website and having this work is going to be super crucial but Wed of this week. Thank You!🙏👍
http://34.123.205.178/wp-content/uploads/2021/07/STEP-1-2@2x.png
http://34.123.205.178/wp-content/uploads/2021/07/STEP-2@2x.png
Hi @tylerhemp
Thank you for sharing the information.
As per our understanding, the product seems to have been deleted from your WooCommerce product page. Currently, packing slips are generated only for currently available products. Thanks for understanding.
