An unknown error has occurred!

  • Resolved hsherazch

    (@hsherazch)


    5 years ago

    After one or two iteration while i am importing users i have similar one and also total users 68111 to import but it shows the following error:
    “An unknown error has occurred! Refer to our troubleshooting guide for assistance.”
    In the log also not showing anything.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WebToffee

    (@webtoffee)

    5 years ago

    Hi @hsherazch,

    Can you please share your fatal error log(Woocommerce>status>logs>fatal-error)

    jonthedweeb

    (@jonthedweeb)

    5 years ago

    Hi. Sorry to hijack this post but for some reason, I can’t create a new post, but I have exactly the same problem. Although a much smaller number (about 1500) of entries to import. It successfully imports 10, then I get an unknown error message. The is nothing in either the Woocommerce fatal error log or the host’s error log. And weirdly, I find after the failure, I get logged out of admin and logged in as one of the last imported users! Any ideas?
    Thanks

    Plugin Author WebToffee

    (@webtoffee)

    5 years ago

    Hi @jonthedweeb,

    Please share your importing CSV file via support after removing user-sensitive data from it.

    jonthedweeb

    (@jonthedweeb)

    5 years ago

    Hi @webtoffee – Is that only for premium customers? I only have the free version

    Plugin Author WebToffee

    (@webtoffee)

    5 years ago

    Hi @jonthedweeb,

    You can share the file through the same support page itself.

Viewing 5 replies - 1 through 5 (of 5 total)

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