From Name is Not Correct

  • Resolved lunarbaby

    (@lunarbaby)


    4 years, 10 months ago

    Hello. Firstly – I love your plugin – very easy to use. 🙂 But, I’m having a problem, I changed my site name but the review request emails sent to customers from CR <feedback@cusrev.com> are still showing the old name – for example:
    From “OLD NAME” via CR <feedback@cusrev.com> on 2021-06-09 09:46

    I’ve updated my site name throughout my website and have the correct site name listed in your plugin as well.

    I even tried to disable and delete your plugin and reinstall it – but still the same issue.

    Any assistance would be most appreciated – Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter lunarbaby

    (@lunarbaby)

    4 years, 10 months ago

    Some additional info:

    The wrong/old Site title is used on the footer on the review form (located here: https://www.cusrev.com/forms/) as well as the footer of the email from cusrev.com.

    I’ve searched throughout my WP database and do not see any reference to these.

    Plugin Support cusrev

    (@cusrev)

    4 years, 10 months ago

    Thanks for using our plugin!

    Can you please share a full screenshot of the “Review Reminder” tab in the plugin’s settings?

    Thread Starter lunarbaby

    (@lunarbaby)

    4 years, 10 months ago

    Hi Thanks for your reply – here is the review reminder tab:

    View post on imgur.com

    Since my initial post, I’ve continued troubleshooting with no success:

    – I have confirmed that My NEW blog/site name is specified in your plugin settings under “Shop Name”

    – I have confirmed that my site name is correct in WordPress > General Settings and Woocommerce

    – I have deactivated and deleted your plugin and reinstalled again

    – I have searched through my MySQL database and confirmed that my NEW blog/site name is specified in your plugin’s database table

    – I have cleared my site’s caching plugin,Cloudflare cache and browser cache multiple times.

    – I have installed WP Optimize and Plugins Garbage Collector to help clean up any left over tables after deleting your plugin (it didn’t find any)

    – reinstalled your plugin – entered a test name to change it up and….Still the same result, my OLD blog name is the name listed in the “from email” and my old blog name is listed in the footer of the email as well as on the review form hosted on your site.

    Is it possible that your site is caching my site’s info based on it’s url?

    Thanks again for your help!

    Plugin Support cusrev

    (@cusrev)

    4 years, 10 months ago

    Thanks for providing additional information.

    Did you activate Trust Badges in the past using your old store name?

    Please try to enable Trust Badges (Settings > Trust Badges) and save settings. If you don’t want to use Trust Badges, then please disable them and save settings again.

    After that, please try sending a test email one more time (from Settings > Review Reminder) and check if the store name is correct.

    Thread Starter lunarbaby

    (@lunarbaby)

    4 years, 10 months ago

    Oh my goodness… THANK YOU!!! That did it! I have been racking my brain trying to figure this out. Not sure why the trust badge would affect the shop name….and…I don’t care LOL as long as it fixed it. 🙂

    You are a rock star! Thanks again for saving my head from further banging on wall! 😉

Viewing 5 replies - 1 through 5 (of 5 total)

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