Hi @marike1992, sorry to hear you’re having issues with the plugin, we definitely want to try to help out. We’ve tested on our end and so far we’re unable to recreate the issue. If I had to guess, it sounds like there may be a conflict somewhere with a plugin or theme. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?
– What plugin version were you using?
– Do you have the ability to run this in a staging environment so we can try to troubleshoot further?
– You may need to switch themes, or deactivate all plugins except WooCommerce and Mailchimp for WooCommerce, and try again. To learn more, hop over to WooCommerce: Fixing Theme and Plugin Conflicts: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
– Do you see any logging errors in the plugin’s logs tab (when it’s set to standard or debug)?
– Do you have any caching plugins or services running?
– Have you tried a fresh uninstall or reinstall?
Thanks in advance for these details. I’ll keep an eye out for your reply.
@marike1992 that’s really odd to hear this. You don’t happen to have a staging environment that you could activate the plugin on do you?
I’ll be glad to take a peek to see if there’s some sort of javascript issue that would be impossible to “guess” I would have to see it in real time in order to spot what might be wrong. If you would like us to check this out please just say something and we’ll get on it right way to properly diagnose it or come up with a plan!
Hi @marike1992, We’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch. We have not been able to replicate the behavior as noted.
Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.
