Display Issues on FAQ Titles

  • Resolved brettpreston1988

    (@brettpreston1988)


    5 years ago

    Hi,

    I wonder if anyone can help?

    I have set up a ‘Helpie FAQ’ function within my website however am having issues with the ‘FAQ Title’.

    It seems that when the browser window is smaller than usual, or on mobile devices, the title of the FAQ (within an FAQ category) is not flowing onto multiple lines if it cannot fit the width of the browser. Instead it all merges on one line and is unreadable to users.

    Any ideas what I am doing wrong?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter brettpreston1988

    (@brettpreston1988)

    5 years ago

    Hi,

    Thank you for your reply.

    Unfortunately, I am unable to give admin access to our sites (even staging) as it is connected to functions which has learner personal data (due to our industry).

    Happy to join a Zoom or something so I can be present whilst you perform the fix?

    Regards,

    pauplesupport

    (@pauplesupport)

    5 years ago

    Hi @brettpreston1988 ,

    Before that, please try the following steps (in your staging) and see whether it helps in finding the real issue:

    1. Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin (which is causing this issue).
    2. If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
    3. Change your WordPress theme to the free Astra theme (or other default WordPress theme) and see whether the issue still happens with this theme.

    Do try this and let me know what happens.

    Kind Regards.

    Thread Starter brettpreston1988

    (@brettpreston1988)

    5 years ago

    Hi,

    Thank you for your reply.

    I have checked the above steps but am still experiencing the issue.

    Regards,

    pauplesupport

    (@pauplesupport)

    4 years, 12 months ago

    Hi @brettpreston1988 ,

    Were you able to see the same issue even after changing the theme to Astra and deactivating all your plugins?

    And, could you please send us details about your environment so that we will try to reproduce it on our local? WP version, PHP and MySQL version and all your OS informations. You can get these by using this plugin: https://wordpress.org/plugins/debug-info/

    You can send us your information’s by creating a ticket at pauple.freshdesk.com

    Kind Regards.

    pauplesupport

    (@pauplesupport)

    4 years, 11 months ago

    Hi @brettpreston1988 ,

    Any update on this?

    Looking forward to hearing back from you.

    Kind Regards.

    Thread Starter brettpreston1988

    (@brettpreston1988)

    4 years, 11 months ago

    All sorted, was a user error relating to styling and sizing.

    Many thanks for your assistance.

    pauplesupport

    (@pauplesupport)

    4 years, 11 months ago

    Hi @brettpreston1988 ,

    Glad to hear that. Thanks for that confirmation.

    Feel free to reach out to us anytime you need any help. And, please do leave us a five star rating if you feel we deserve it. That would encourage us a lot.

    Kind Regards.

Viewing 7 replies - 1 through 7 (of 7 total)

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