Where do I go to find out what caused the message and to correct so I may successfully execute SEO Checkup?
Hi @lars2923
Sorry to hear you are having this issue.
This means the API couldn’t check the website,
Could you please make sure:
– The website is not protected, for example, Auth Password protected or maintenance
– The WPMU DEV IPs are not blocked in any security plugin or server firewall:
https://wpmudev.com/docs/getting-started/wpmu-dev-ip-addresses/
Can you go to WordPress > Tools > Site Health and check if there is any reported problem, some cURLs issue can prevent this function too.
Let us know the result you got.
Best Regards
Patrick Freitas
I have Checkup working after shutting down a couple of plugins.
At this point I am attempting to let Smartcrawl generate a sitemap.xml file
I am told the sitemap screeen that my sitemap is /sitemap.xml yet the root directory does not contain this sitemap.xml file.
I can go to https://domain/sitemap.xml and see my webpage displayed.
I issue a find command (unix) to locate a sitemap.xml and I get no file/path returned from the find command.
Please advise.
Hi @lars2923,
Sitemap file is located in /wp-content/uploads/smartcrawl/sitemap/ folder, can you check and see if you can find it there?
I have Checkup working after shutting down a couple of plugins.
Do you know which specific plugin caused the issue? We would like to debug it further from our end to see if we can prevent this from happening in future.
Cheers,
Predrag
The Plugin was Wordfense Security
Sitemap file is located in /wp-content/uploads/smartcrawl/sitemap/ folder
That folder is EMPTY
~/wp-content/uploads/smartcrawl/sitemap$ ls -l
total 0
Hi @lars2923,
It’s possible Wordfence plugin had a firewall setup to restrict API request to run when the SEO checkup ran. As far as location of sitemap, please try to resave permalinks and clear all cache.
Let us know how it goes.
Best,
Jonathan S
Please elaborate on your statement “As far as location of sitemap, please try to resave permalinks and clear all cache.”
Were would these steps be performed from?
Hi @lars2923
It is under WordPress > Settings > Permalinks
Just click on the save button.
https://monosnap.com/file/sXNJF4EbiLTpz6DOwWM7NfaIh9gIrj
For caching flush it depends on your caching plugin or hosting caching, but usually is located in the plugin dashboard.
Best Regards
Patrick Freitas
Hi @lars2923
I hope you are doing well and safe!
We haven’t heard from you in a while, I’ll mark this thread as resolved.
Feel free to let us know if you have any additional question or problem.
Best Regards
Patrick Freitas
