Lost stats

Resolved denise
(@denise6971)

5 years ago

Lost site stats and followers after creating new site.

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Contributor Dan (a11n)
(@drawmyface)

5 years ago

Hi there

I’ve restored the missing stats and subscribers for your site.

Please note that when using staging sites, you should use Jetpack’s staging mode to avoid this kind of data mixup:

https://jetpack.com/support/staging-sites/

Thread Starter denise
(@denise6971)

5 years ago

Thank you. I used Softaculous and thought I had de-activated prior to staging.

Thread Starter denise
(@denise6971)

5 years ago

@drawmyface they are not showing. should be more followers and site views.

Plugin Author Jeremy Herve
(@jeherve)

Jetpack Mechanic 🚀

5 years ago

Could you give us more details about what appears to be missing?

If you’d like, you can also contact us via this contact form with more details:
https://jetpack.com/contact-support/?rel=support&hpi=1

Thank you.

Thread Starter denise
(@denise6971)

5 years ago

@jeherve the stats I need moved over are from url https://2021ftlog.fortheloveofgeese.com to https://fortheloveofgeese.com.

Plugin Contributor Dan (a11n)
(@drawmyface)

5 years ago

Hi @denise6971

Apologies, it looks like I missed the subscribers. You should be able to see them now.

The stats were already merged though. Can you provide any more details about what stats are missing? Were there any other staging URLs involved?

Thread Starter denise
(@denise6971)

5 years ago

Oh thank you so very much @drawmyface

Plugin Contributor Stef (a11n)
(@erania-pinnera)

5 years ago

Hey @denise6971,

I checked again your stats and they look okay to me. Are you still having issues with them? If that’s so, we’re happy to take a look at your merged stats – just let us know!