Jetpack Generated Errors | WordPress.org

Resolved jahrat
(@jahrat)

5 years, 1 month ago

Hello Support,
Recently I have been experiencing frequent 500 errors on my website. In reviewing the error logs I encountered two errors referencing Jetpack. I am using version 9.5.
“WordPress database error Deadlock found when trying to get lock” and “WordPress database error Duplicate entry ‘jpsq_sync_checkout’”
There is a lot more information on each line that I can send to you for these errors but not for public display.
How do I proceed?
Thanks.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Bruce (a11n)
(@bruceallen)

Happiness Engineer

5 years, 1 month ago

Hi @jahrat

At this point, we’d like to get some more information on your site to try to figure out what’s happening.

Could you contact us via this contact form and mention this thread?

Thread Starter jahrat
(@jahrat)

5 years, 1 month ago

Hello @bruceallen
The full details of the error messages have been submitted using the form supplied.
Thanks.

Plugin Contributor Stef (a11n)
(@erania-pinnera)

5 years ago

Hey @jahrat,

Thanks! We’ll get back to you as soon as possible.

I’m going to mark this thread as solved for now.

Thread Starter jahrat
(@jahrat)

5 years ago

Hello @erania-pinnera, that is fine with me. However, there may be others interested in what the fix will be.
Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Jetpack Generated Errors’ is closed to new replies.

4 replies
3 participants
Last reply from: jahrat
Last activity: 5 years ago
Status: resolved