Woocommerce Analytics Not Updating

  • Resolved zsaqadra

    (@zsaqadra)


    5 years, 4 months ago

    Hi,

    I want to know what could possibly be the cause of the Woocommerce Analytics to not be updating in real time.

    It has been going well in the last few months of last year (starting August) up until January. Then suddenly the Woocommerce Analytics is not updating on it’s own without having to clear cache. We have not had any changes to our caching plugin since last year, then it became like this. Would there be other cause for this happen besides cache? Because it was working pretty well then suddenly it doesn’t.

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Nicola Mustone

    (@nicolamustone)

    Automattic Happiness Engineer

    5 years, 4 months ago

    Hello there,
    If the issue is resolved by clearing the cache, most likely this is related to cache.

    Make sure that the cache plugin is configured properly: https://docs.woocommerce.com/document/configuring-caching-plugins/

    Thread Starter zsaqadra

    (@zsaqadra)

    5 years, 4 months ago

    The link you sent is for the cart, checkout and my account pages only. Is there a recommended cache settings for the Woocommerce backend?

    Plugin Support Niall a11n

    (@wpniall)

    5 years, 2 months ago

    Hi @zsaqadra ,

    I’m sorry we missed your last post. Have you been able to find an answer to your question?

    If not, let me answer explain the issue a bit further. We usually do not recommend caching the WooCommerce/WordPress backend, as that can cause issues when you update your content or need to view the latest analytics, for instance.

    I’m not sure why the analytics were working before that. It’s possible that there may have been an update to your theme or to a plugin that prevented the analytics from displaying correctly. If you’d like to test that, I recommend running a conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Plugin Support Niall a11n

    (@wpniall)

    5 years, 2 months ago

    Hope you managed to fix the issue you were having! We haven’t heard back from you for a while and there’s no further activity, so I’m going to mark this post as resolved. If you have any further questions or need additional help with the WooCommerce plugin, please start a new thread and we’ll be able to help you out there. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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