Please Help me troubleshoot

  • Resolved cutemunkey

    (@cutemunkey)


    5 years, 3 months ago

    I have been trying to get the messenger plugin to work with no avail. I use a child theme and use Elementor to build. It is showing in build mode but nothing is showing in published view. This issue is sitewide.

    I know other people have the same issue but I just hoped someone might help me troubleshoot. I have already done the usual disable plugins route but it doesn’t seem to have resolved anything.

    Is there anyone that can spare some of their time to help me?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Facebook

    (@facebook)

    5 years, 3 months ago

    Hi @cutemunkey,

    You seem to have 3 instances of the Chat plugin installed on your page, which is causing them all to fail.

    Did you try and deploy the plugin via a different plugin as well (eg. WooCommerce)? Did you try and add (copy/paste) the code directly to your site?

    If you’re able to remove the extraneous instances of the plugin that are installed on your site, it should be able to load and work correctly.

    Let us know how you get on,

    Facebook Team

    Thread Starter cutemunkey

    (@cutemunkey)

    5 years, 2 months ago

    Hi, thanks for getting back to me. I’ve gone through everything I can think where messenger might have been linked/installed and removed or unlinked.

    I can only find one instance in the source code in the footer – I’m not sure whether I am looking in the right places though.

    I’m not sure where the issue lies.

    Any assistance would be much appreciated.

    Plugin Author Facebook

    (@facebook)

    5 years, 2 months ago

    Hi @cutemunkey,

    It looks like you’ve removed all of them now 🙂 Can you reinstall/reactivate the WordPress plugin version?

    Thanks,

    Facebook Team

    Thread Starter cutemunkey

    (@cutemunkey)

    5 years, 2 months ago

    I’ve just added the plugin again.

    Still only showing in build mode….in fact, it looks great in build mode 🙂

    Just wish everyone else could enjoy it 🙂

    Thread Starter cutemunkey

    (@cutemunkey)

    5 years, 2 months ago

    Just figured it out – I had Geo-targeted my Facebook Page!

    Thanks for the speedy responses though.

    P.s the plugin looks great 🙂

    Thread Starter cutemunkey

    (@cutemunkey)

    5 years, 2 months ago

    Solved 🙂

    Plugin Author Facebook

    (@facebook)

    5 years, 2 months ago

    Hi @cutemunkey,

    Glad to hear you figured it out. And yes – you are correct: The Chat plugin will inherit the same restrictions applied to the Page, so best to relax these if you intend the plugin to be available to all your visitors 🙂

    All the best,

    Facebook Team

    • This reply was modified 5 years, 2 months ago by Facebook.
Viewing 7 replies - 1 through 7 (of 7 total)

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