Hello @digitalnauras
Can you please share a screenshot of your order details (items & totals) and also from your PDF document? You can host them here.
Hi @digitalnauras
Can you send me also a screenshot from the WooCommerce order details?
Hi @digitalnauras
Looking at your screenshot I don’t recognize the “GROSS Without VAT” from being a default total row, this seems custom work. Unfortunately this is out of the scope of the support for the free plugin.
DEAR this is not custom made work. this is a pure simple WooCommerce invoice. you can check the screenshot from woocommerce dashboard, nothing customized is done: https://prnt.sc/wmauvh https://prnt.sc/wmav7d the problem was with the grand total, the gross, and the gross without VAT knowing that VAT here in UAE is 5%
Hi @digitalnauras
Can you show me a screenshot of the PDF plugin + extensions (if you have) from the plugins list with their respective version?
Hi @digitalnauras
Thank you! Can you please also send me a screenshot of your page WooCommerce > PDF invoice > General?
THANK you dear for your follow-up. Kindly check the screenshot https://prnt.sc/wn3wyj
as for other fields, I am using the footer only.
Plugin Contributor
Ewout
(@pomegranate)
This confirms that a custom template is used (as you can see the “custom” template is selected there). Please check with your team who made this custom template, they are the ones that made the calculation for the “gross without vat” total, that our plugin doesn’t calculate for the free version.
If you want a solution that doesn’t require a custom template, you could look at our Premium Templates extension which lets you do this directly from the settings!
this was my old team and I don’t have contact with them at all. can you advise where and which file can control this calculation for me to fix it and edit it directly from Cpanel?
Plugin Contributor
Ewout
(@pomegranate)
That’s probably in your theme folder. Check the instructions for creating a custom template here: https://docs.wpovernight.com/woocommerce-pdf-invoices-packing-slips/creating-a-custom-pdf-template/
This will show you where exactly these files are located. You need the invoice.php file.
Good luck!
check my testing environment: https://naurasonline.com/test/product-category/men-collection/ I put the pdf to the simple and same problem here as well, check the screenshot. https://prnt.sc/wnfsut
Hi @digitalnauras
Which problem do you see with the Simple template?
