No renewal process when subscription ended

Resolved fireland
(@fireland)

5 years, 4 months ago

I have setup a subscription basis. When a user cancels their subscription, they receive an email to let them know that their membership has ended. There is no renewal process once it’s ended. The email just links to this page /membership-account/membership-levels/ where if they try to re-create an account, it will give them an error that account already exists.

Is there a way that I can add a renewal page? the user would receive the above email, link in the email would take them to the renewal page, the user pays subscription again, users account is reactivated.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Author Andrew Lima
(@andrewza)

5 years, 4 months ago

Hi @fireland

Thank you for using Paid Memberships Pro.

When a user cancels their membership level, it does not delete their WordPress user account.

These user’s may log in to their account and renew their membership or change their membership level. There are links on the checkout page to log in, you may use custom CSS to increase the size/visibility of this link if you feel people aren’t noticing it.

I hope this helps get you started.

Thread Starter fireland
(@fireland)

5 years, 4 months ago

“These user’s may log in to their account and renew their membership”

When a user with an expired account logs in, they are directed to the ‘/membership-account/membership-levels/’ they only have one option and that is to select a level. Which then takes them to the sign up form.

I can give you a username and password of an expired account, if you want to try it.

Plugin Author Andrew Lima
(@andrewza)

5 years, 4 months ago

Please do not share login details as this goes against the WordPress.org support guidelines.

When a user reaches the checkout page there should be a link to log in above the checkout form. You can also add a menu item to your main menu to point to the log in page or add a log in widget to your pages to make it easier for users to login so they may renew their membership level.

Once logged-in, the user will only have to enter their billing information and not re-enter their personal information.

I hope this helps clear things up.
Plugin Author Andrew Lima
(@andrewza)

5 years, 4 months ago
Here is a screenshot of your site where user’s may login during the checkout process – https://pasteboard.co/JJfEVXV.png
- This reply was modified 5 years, 4 months ago by Andrew Lima.
- This reply was modified 5 years, 4 months ago by Andrew Lima.

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