Doubts related to Payment gateway for Paypal

  • Resolved satya26

    (@satya26)


    5 years, 3 months ago

    Hi all,
    I am about to complete my website and stuck with the last piece related to paypal payment settings. Can you please help in resolving below doubts. While doing testing using sandbox credentials I am able to make payments but when pointed to live paypal account and trying to pay using credit card directly is not working. I am assuming something to do with below two settings.

    1. What should be the format of SSL Seal code. I have SSL from godaddy but same code when I insert it is not saving. I checked with padlocks and all is fine. I got below code for my ssl (masked the id)
    <span id=”siteseal”><script async type=”text/javascript” src=”https://seal.godaddy.com/getSeal?sealID=myidabcxyz”></script></span&gt;

    2. In paypal account, what url should I enter in ‘Bring customers back to my website after they pay with PayPal’ ?

    Thanks

    • This topic was modified 5 years, 3 months ago by satya26.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    5 years, 3 months ago

    Hi @satya26

    Thank you for using Paid Memberships Pro.

    Which PayPal version are you using on Paid Memberships Pro? (PayPal Express, PayPal Standard, other)

    You mentioned it’s not working, could you explain in detail what isn’t working and any errors you are seeing when trying to checkout?

    Paid Memberships Pro will automatically set the return URL to the confirmation page and should not be required to be set.

    I hope this helps clear things up.

    Thread Starter satya26

    (@satya26)

    5 years, 3 months ago

    Thanks Andrew for your mail. It helped in clarifying couple of my doubts.

    Related to Paypal payments not working, I tried with both PayPal Express and Standard. I am able to enter details in paypal checkout page. Finally after entering credit card details and upon submitting, I just get an error saying ‘We are sorry. Things don’t appear to be working at the moment’. How to check or debug what is going on as I don’t see any other errors?
    I checked with Paypal to see if there is any issue with my Paypal business account setup and they replied saying no issues with my account.
    Same thing when I checked using Paypal sandbox env, it worked fine. The only difference is that in Sandbox, payments we did using dummy paypal account and tried adding a dummy credit card as well. Both the ways it worked.
    While testing live environment, Tried paying directly from credit card option (Visa card) and in the check out page after entering all card details, it is throwing an error as I mentioned above.

    Thanks

    Plugin Author Andrew Lima

    (@andrewza)

    5 years, 2 months ago

    Looking at the error message “We are sorry. Things don’t appear to be working at the moment” seems to be related if your PayPal account or PayPal settings:

    1. Ensure your live PayPal account details are correct.
    2. Check to ensure you don’t have Encrypted Website Payments set to “on” (See image below) Encrypted website payments may take more actions from within your PayPal account.

    3. Your PayPal account may be locked, or incomplete.

    I hope this helps.

    Thread Starter satya26

    (@satya26)

    5 years, 2 months ago

    Andrew,
    Thank you very much in helping me with all my queries. Encrypted website payments is off. Mostly one last query from me 🙂
    In the paypal -> Website Payment Preferences -> Auto return for website payments, what should be the URL – as of now for my subscription model
    I have provided: https://infographicslides.com/subscribe-confirmation/

    But not sure if this is correct. Can you please confirm if this URL is fine for ‘Auto return for website payments’ paypal setting.

    Thanks

    Plugin Author Andrew Lima

    (@andrewza)

    5 years, 2 months ago

    Thanks for the feedback the return URL should automatically be set with Paid Memberships Pro. Would it be possible to leave this blank inside the Auto Return URL?

Viewing 5 replies - 1 through 5 (of 5 total)

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