Woocommerce plugin and Mailchimp Opt-in

  • Resolved theokroese

    (@theokroese)


    5 years, 3 months ago

    in the Woocommerce plugin, I use Mailchimp for opt-in. Several issues happen here:

    1. The opt-in text appears without the checkbox. It should appear with the textbook.
    2. Changes in the opt-in text do not appear on the checkout page
    3. People who purchase and click the opt-in button, are indeed put in the Mailchimp audience but only transactional, they are not Subscribed
    4. As a consequence, these people do not receive any confirmation email – neither the opt-in confirmation (subscription automated mail), nor the purchase confirmation (which is the transactional automated mail).

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author ryanhungate

    (@ryanhungate)

    5 years, 2 months ago

    @theokroese are you by chance using the WooCommerce Blocks plugin for the checkout page?

    If so that’s not compatible with the plugin at this point because it’s client side rendered, and doesn’t make use of the standard WooCommerce action hooks.

    If you’re not using this plugin, are you by chance doing a custom checkout that does not make use of woocommerce_after_checkout_billing_form hooks?

    Thread Starter theokroese

    (@theokroese)

    5 years, 2 months ago

    Hello Ryan,

    Thank you for getting back. I am not sure I understand your last question, but the checkout form I am using is probably the default: woocommerce_checkout.

    In the URL it adds /checkout/, in my case: https://moving-as-one.com/checkout/

    Hope this clarifies a bit…

    Thread Starter theokroese

    (@theokroese)

    5 years, 2 months ago

    PS: it seems as if the opt-in message is displayed now, but it an old text. The edited text in the Woocommerce/Mailchimp backoffice does still not show.

    Plugin Author ryanhungate

    (@ryanhungate)

    5 years, 2 months ago

    @theokroese that sounds like a caching issue – when you update the text it should be updated in your theme on the next page view. I would try purging any caches you might be running and see if that helps. Closing out for now but feel free to comment back 🙂

    Thread Starter theokroese

    (@theokroese)

    5 years, 2 months ago

    Hello Ryan,

    DO you mean purging caches in my computer (I use an iPad) or is it purging the caches in my WordPress back-end? In case of the latter: how do I do that?

    Best regards,

    Theo

    Plugin Author ryanhungate

    (@ryanhungate)

    5 years, 2 months ago

    @theokroese I meant the WordPress back end yes. I don’t know what plugins you have or what would need to be uncached but the concept is if you’re using any plugins that do “cache data” you’ll need to click the expire buttons so that they refresh themselves.

    What you described sounded like you have something in memory. Maybe reach out to your web host to see if they know about any caching and go from there.

    Thread Starter theokroese

    (@theokroese)

    5 years, 2 months ago

    Thanks a lot Ryan, I will follow up!

    Best regards,

    Theo

Viewing 7 replies - 1 through 7 (of 7 total)

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