backup stops

  • Resolved wemaxx

    (@wemaxx)


    5 years, 5 months ago

    Hi, I was trying to do a backup of my website using the UpdraftPlus plugin, however, it stops at a quarter of the loading bar and I don’t know what to do.
    I’ve already tried to reduce the backup archive split size to 100Mb, but this didn’t help either.

    Here’s the log: https://pastebin.com/QeYrDdJK

    What should I do?

    Thank you in advance!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    5 years, 5 months ago

    Hi,

    Could you reduce the split archive size further down to 25mb?

    Then attempt a new backup process and see if that allows you to complete the backup.

    Thanks,
    Bryle

    Thread Starter wemaxx

    (@wemaxx)

    5 years, 5 months ago

    This doesn’t seem to work either. Do you have any other ideas what I should try?

    Plugin Contributor bcrodua

    (@bcrodua)

    5 years, 5 months ago

    Hi,

    Please could you send us a copy of the backup log?
    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter wemaxx

    (@wemaxx)

    5 years, 4 months ago

    https://pastebin.com/Ctwc5iCx

    Plugin Contributor bcrodua

    (@bcrodua)

    5 years, 4 months ago

    Hi,

    Thank you and apologies for the delay.

    I can see that the backup gets killed off while backing up the plugins component even when the split size is set to 25mb (lowest possible). This is a common issue for servers that have low resource server capacity. The best way to resolve the issue is to ask your host/server admin to increase your server resources such as I/O limit, maximum_execution_timeout and site memory.

    Best Wishes,
    Bryle

Viewing 5 replies - 1 through 5 (of 5 total)

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