Whitelist not being referenced | WordPress.org

Resolved mvittiglio
(@mvittiglio)

5 years, 5 months ago

I’ve run into an issue with logging in and now my IP is being blocked. I’ve added the address to the whitelist but it is still being blocked. How long should it take to reflect the updated whitelist?

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support amagsumov
(@amagsumov)

5 years, 5 months ago

Hello, @mvittiglio

The two factor authentification code should have been sent to your email. Please, check your trash and spam folders.

Make, note, your website mail server will send your letters with codes, not the CleanTalk servers! Speed of letters depends on it.
https://cleantalk.org/help/two-factor-auth

Plugin Support amagsumov
(@amagsumov)

5 years, 5 months ago

Hello, @mvittiglio

The changes should apply within 10-15 minutes. Also I’ve updated security firewall at your website. Please, check.

Did it help?

Thread Starter mvittiglio
(@mvittiglio)

5 years, 5 months ago

With regards to the 2FA, I set it up to use Google Authenticator but it still tries to use email. Please advise.

Plugin Support katereji
(@katereji)

5 years, 5 months ago

Hello
Please contact us via our private Ticket System: https://cleantalk.org/my/support/open
WordPess.org Support Forum is for plugins only, not the service.

Plugin Support amagsumov
(@amagsumov)

5 years, 5 months ago

Hello,

We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Whitelist not being referenced’ is closed to new replies.

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5 replies
3 participants
Last reply from: amagsumov
Last activity: 5 years, 5 months ago
Status: resolved