OK thanks a lot for reporting the problem. I’m exploring it.
@janez33 @chkeuz I’m not able to reproduce the issue on my test sites.
Let me know if the problem persists even with all other plugins disabled.
If so please contact me with this form and attach the export of your page.
Thanks
Test conditions :
rich text section in the footer.
Inserted an emoji in the text, resulting an error and a blank page.
It seems the problem only occurs when the section is inside the footer, though.
still can’t reproduce the issue with the same test conditions…
Your section export would be useful
https://we.tl/t-scA9CselfB I don’t know if it’s help, I’m using hueman header and footer and then for example contact us section with nimble builder. When I tried to insert emoji to after title text of section Contact us and then I saved it, it deleted all sections.
Thanks for sharing your export. I just imported it with the Hueman theme actived, and tried to insert a few emojis after the title of the contact us section.
:)ā
āļøš
I could publish and then refresh without problems.
Which emojis are you trying to insert ?
It could be due to a conflict with one of your plugins. I would recommend to follow the troubleshooting steps listed here.
I hope it can help
OK thank you very much š Gonna try to troubleshoot more before posting it next time xD Regards
hello @janez33 is this problem solved ?
@nikeo Hello, unfortunately it still remains. The whole nimble builder sections dissapear from the page, but page remains intact in backend. https://imgur.com/a/tDpE0Je
There are no errors in console, how can I help you to debug this problem?
These are list of my plugins: https://imgur.com/a/dK2jqq6
I tried to disable each of them but the problem still remains, I even tried to create a new page with contact us section with emoji and still breaks the page. I don’t know what else to do.
@chkeuz Maybe you found the solution or source of error?
@janez33 The problem still remains. Tried a few tweaks, none would work.
Seems to me like a compilation error whenever you have content (designed with nimble) on your page, as it does not happen on a blank page.
Had a few deep sweats publishing customer’s websites, resulting on a blank page on delivery day, so for me there go the emojis :/
There is probably a PHP error when you see a blank page. I need the error message.
You can enable WordPress debug mode and error logging simply by adding those constants parameters to your wp-config.php file:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', true);
define( 'WP_DEBUG_LOG', true );
If not displayed on front end, the error log will be located as a file debug.log on your server in wp-content/ folder.
@nikeo here you š I gave you also temporarily access to my site via contact form.
[08-Feb-2021 09:27:53 UTC] Nimble\skp_get_skope_id error => skope_id not set for level group
[08-Feb-2021 09:27:53 UTC] Nimble\skp_get_skope_id error => skope_id not set for level group
[08-Feb-2021 09:27:53 UTC] Nimble\skp_get_skope_id error => skope_id not set for level group
[08-Feb-2021 09:27:53 UTC] Nimble\skp_get_skope_id error => skope_id not set for level group
[08-Feb-2021 09:27:53 UTC] Nimble\skp_get_skope_id error => skope_id not set for level group
[08-Feb-2021 09:27:53 UTC] Nimble\skp_get_skope_id error => skope_id not set for level group
[08-Feb-2021 09:27:53 UTC] Nimble\skp_get_skope_id error => skope_id not set for level group
[08-Feb-2021 09:27:53 UTC] Nimble\skp_get_skope_id error => skope_id not set for level group
[08-Feb-2021 09:28:55 UTC] Nimble\skp_get_skope_id error => skope_id not set for level group
[08-Feb-2021 09:28:55 UTC] Nimble\skp_get_skope_id error => skope_id not set for level group
[08-Feb-2021 09:28:55 UTC] Nimble\skp_get_skope_id error => skope_id not set for level group
[08-Feb-2021 09:28:55 UTC] Nimble\skp_get_skope_id error => skope_id not set for level group
[08-Feb-2021 09:28:55 UTC] Nimble\skp_get_skope_id error => skope_id not set for level group
Good news : a solution is on the way. This will be fixed in the next release of the plugin.
@wiki2018 : this should also fix the issue reported here : https://wordpress.org/support/topic/emoji-broke-page/
Thanks for your help
@janez33 @chkeuz the latest version of NB fixes the problem.
Can you confirm ?
Note that you can always restore a previous version of your sections on a given page as documented here : https://docs.presscustomizr.com/article/394-how-to-restore-an-old-version-of-your-page-with-nimble-builder
