⚠️⚙️Troubleshooting steps for Nimble Builder

Hello,

Welcome to this forum and thanks for using Nimble Builder 😍.

TROUBLESHOOTING STEPS
If you’re having trouble getting things to work, please follow these steps before opening a new support topic :

1. Use the latest software versions : make sure WordPress, Nimble Builder and your theme are up to date.
2. Search the forum : use the search field on top of the topic list with keywords describing your issue. Another user may have had a similar problem already resolved.
3. Cache plugin : if you use a server cache or cache plugin, please clear it’s cache content and disable caching via it’s settings.
4. Browser : clear your browser’s cache / history, try to switch to another browser, make sure you do not use any add-ons or extensions for your browser that may conflict with your website.
5. Explore a possible plugin conflict : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.
6. Theme : activate the parent theme if you use a child theme. If you can, switch temporarily to a default WP theme ( Twenty … )
7. Javascript : make sure you did not insert custom javascript code ( like analytics, subscription popup… ), for example in a widget, that could break your site.

You will find a more detailed list of troubleshooting steps for Nimble Builder on this page.

PROBLEMS IN THE LIVE CUSTOMIZER
If you have problems accessing the live customizer or editing content already created with Nimble Builder, note that you can use the Debug mode.

TIPS FOR A FASTER RESOLUTION OF YOUR SUPPORT TOPIC
When you do create your topic, it helps if you include your system info when creating your post. You’ll find them in your WP admin, in Settings > Nimble Builder > System Info.

If relevant it also helps if you include screenshot(s) of the issue.
(Tip : You can use an online screenshot sharing tool like https://prnt.sc/ to include a link to screenshot.)

Thank you 🙏