Dispached tickets on email | WordPress.org

Resolved TITAN
(@valletinformatique44)

5 years, 6 months ago

Hello,

How can I find the option to dispach the notifications of the tickets on the good agent ? I would like to rely the email of each agent to a department, like that the agent concerned receive the notification of an new ticket.

Thank you

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Author Yeison Baron
(@yeisonbp)

5 years, 6 months ago

Hi @valletinformatique44,

Do you need to assign tickets to agents depending on the chosen department? You can check the documentation below regarding the 6 ways we have to assign tickets to agents:

– https://getawesomesupport.com/6-ways-assign-agents-tickets/

Let me know if this is what you need.

Regards.

Plugin Author Yeison Baron
(@yeisonbp)

5 years, 5 months ago

Hi,

I will mark this topic as solved, but if you need more assistance, you can open a new one to further assist you.

Regards.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Dispached tickets on email’ is closed to new replies.

2 replies
2 participants
Last reply from: Yeison Baron
Last activity: 5 years, 5 months ago
Status: resolved