Cannot login both desktop and mobile version?

  • Resolved chcw

    (@chcw)


    5 years, 7 months ago

    Hi,

    I download a mobile version on my iphone. However, when desktop version is logged in, the mobile version will not be able to login any more, and the error is “internet connection error”.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter chcw

    (@chcw)

    5 years, 7 months ago

    Hi,

    Can anyone help me?

    Thanks

    Plugin Support kamiltidio

    (@kamiltidio)

    5 years, 7 months ago

    Hi!

    Thank you for writing in.
    This is not a behaviour that should happen.

    Could you please tell me if you are using the same account to login on both devices and the same network connection?

    I would appreciate a screenshot of it – and the IP address of the device that is having issue connecting. You can mail them to us at support@tidio.net

    Thank you in advance!

    Thread Starter chcw

    (@chcw)

    5 years, 7 months ago

    Now I use different IP to login my account and it seems working now.

Viewing 3 replies - 1 through 3 (of 3 total)

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