WP Live Chat plugin for WordPress – Tidio

Description

Tidio Live Chat is a live chat service which allows you to communicate with your customers easily, also with the help of chatbots. It is designed specifically for the WordPress community. Once you install the plugin, you will be ready to take full advantage of the benefits our service provides. A free plan is available!

Best WordPress Live Chat Plugin

Tidio Live Chat allows you to chat with and convert your customers easily, also with the help of chatbots and email marketing. It is designed specifically for the WordPress community. Once you install the WordPress live chat plugin, you will be ready to take full advantage of the benefits our service provides. A free plan is available!

★★★★★

Tidio is by far, the best experience with any live chat software that I have ever had, period. Its super simple to use. I would recommend Tidio 10/10!!!
@mattvlopez

TIDIO WORDPRESS LIVE CHAT PLUGIN – FEATURES

  • Extremely easy installation – once you install the plugin, you’re ready to go
  • 4 integrated channels for complete customer communication: live chat, chatbots, email marketing, and Messenger
  • Tidio WordPress Chatbots that will solve your customers’ issues 24/7 and generate more leads
  • Keep track of who visits your website
  • Contact any customer that is currently visiting your site
  • Adjust the color scheme to your needs
  • Free and easy-to-use mobile and desktop apps (iOS, Android, Windows, OS X, Chrome)
  • Use a dedicated app for mobile and desktop devices (iOS, Android, Windows, OS X, Chrome)
  • The integrated widget supports 183 languages, with 21 pre-translated language packs available
  • A modern widget design that suits any website
  • An offline form for your visitors, so that you get email notifications about messages when you’re not online
  • Contact your visitors via email when they leave your website and send email marketing campaigns with built-in Tidio Email Marketing tool
  • Integration with Zapier, Zendesk, GetResponse, SalesForce, Google Analytics, MailChimp, and many more
  • Use live chat, chatbots, email marketing and Messenger in a single panel
  • Contact your visitors via email when they leave the chat
  • Integration with Zendesk, GetResponse, SalesForce, MailChimp, and many more
  • All channels in one place – use chat, email, and Messenger in a single panel
  • Great technical support 24/7
  • A free plan available

WHAT ARE THE BENEFITS OF TIDIO LIVE CHAT PLUGIN FOR WORDPRESS

Your potential customers are visiting your WordPress website right now, but there’s a lower chance they’ll buy from you if they’re not engaged. After 1-minute installation, a Tidio Live Chat widget appears on your website and lets your customers get real-time personal help by answering questions and resolving their doubts. This directly results in more sales, higher customer satisfaction and bigger contacts’ list.

What if you’re not online or you’d like to engage your customers automatically for even more sales and generated leads? With ready-to-use chatbots you can send messages, collect emails and answer frequently asked questions – fully automatically. After that, you easily reach out to all your contacts with one of the ready-to-use email marketing templates available with built-in Tidio Email Marketing solution.

How do I use Tidio Live Chat in WordPress?

Right after you install, open the “Tidio Chat” tab, and you’re ready to go! A chat widget will be visible on your website, so your visitors can contact you in real-time. Once you access the Tidio dashboard, you can reply to any incoming chats, configure Chatbots, send email marketing campaigns, and manage other settings.

Supported languages

  • English
  • Spanish
  • Portuguese
  • Arabic
  • Chinese
  • Danish
  • Dutch
  • French
  • German
  • Hebrew
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Persian
  • Polish
  • Romanian
  • Russian
  • Swedish

If you’re lacking support of your language, please contact us on contact[at]tidio.net or visit our website www.tidio.com

Please note that Tidio is free. After activating the plugin, your 7 day trial period including all the premium features will begin. When the trial period is finished, you can downgrade your account to Free or continue to use the PRO account. More information here.

Screenshots

  • Live Chat - instantly reply to people who visit your website.
  • Intuitive Chat Panel - manage and monitor all conversations and visitors in one place.
  • Chatbots - set up automated messages triggered by predefined actions.
  • Dedicated app for mobile and desktop devices (iOS, Android, Chrome, Windows, OS X).
  • Live Visitors List - Real-time overview of all the visitors on your website/store. See what your visitors are interested in and initiate a personalized conversation.
  • Email Marketing - Use ready-made templates to send beautiful and timely emails to only real recipients.

Installation

  1. Go to WordPress Control Panel
  2. Click “Plugins”, then “Add New”
  3. Type in “Tidio Live Chat” and click “Search Plugins”
  4. Download and install the Plugin
  5. Click the “Activate Plugin” link
  6. Move to the “Live Chat” section in the menu
  7. Done! Now you can start talking with your users

FAQ

Is Tidio free? How much does it cost?

Upon registering, a 7-day trial of an unlimited version of the app is assigned to your account. After the trial expires, you will be asked if you’d like to subscribe to a paid package (they start from $18 a month) or downgrade to the basic version. That way you are still able to use the chat for free, for an unlimited time 🙂

Can I customize the chat widget?

You can customize the chat widget by adjusting its color, its position on your website (the bottom-right or bottom-left corner, or as a sidebar), all of the texts that appear in it, as well as some other options!

Can my chat answer clients automatically?

Yes, your chat can engage in simple conversations automatically; you can use the chatbots feature to create autoresponders and FAQ bots, and many others 🙂

Is it possible to automatically send a message to a new/returning customer?

Chatbots will allow you to interact with both new and returning customers on your website.

Can I send email campaigns to all my customers at once?

Of course! With Tidio Email Marketing (a built-in email marketing solution) you can easily choose a ready-to-use email template, send it to your customers in minutes and increase your sales.

Is the history of conversations saved?

Yes, the history of all conversations is saved in your panel, and you can access it at any time. You’re able to remove the history for an entire conversation if you choose to.

Can I disable/hide the chat widget?

Yes, it’s possible to hide the chat widget on all the subpages of your website, or only of the pages of your choice, both for desktop and mobile devices.

Can I use Tidio on multiple websites?

Yes, there are two options to use Tidio on multiple websites. You can use the same chat on every website or add a new project for every website, which allows you to manage them all separately.

Is there a mobile application?

Yes, you can download our mobile app from the App Store (http://goo.gl/mqth2P) or Google Play (http://goo.gl/ayibFD).

Reviews

October 10, 2020
Super useful app, with super great features. The Bots auto-messages make people start a chat more easily. As you are aware of each new visitor on your website you can choose to directly interact with them and provide them personalized help. You can set a bot when visitors visit a specific and be notified. From my experience of this app I can tell that it really bring you more leads. Well, I hardly recommend this app!
September 22, 2020
I really like the interface and ease of use. It gives me an extra layer of engagement with my website visitors. Comes highly recommended. *****
Read all 263 reviews

Contributors & Developers

“WP Live Chat plugin for WordPress – Tidio” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

4.2.1

  • Fix missing nonce variable

4.2.0

  • Update menu icon
  • Use email from plugin form as default email for a Tidio account
  • Improve error handling
  • Use nonce system

4.1.0

  • Simplify login flow for users with only one project
  • Set widget as installed immediately after user connected project

4.0.1

  • Fix saving project data after creating new project

4.0.0

  • New integration flow
  • Refresh styles to match Tidio design

3.5.0

  • Change domain to tidio.com in URL
  • Change path in login URL
  • Added ability to integrate with Tidio affiliate program

3.4.0

  • Add asynchronous loading of chat widget option
  • Code cleanup

3.3.2

  • Change of the widget script placement in WordPress themes to improve the rendering performance.
  • Use admin email as a default email for a Tidio account.

3.3.2

  • Change of the widget script placement in WordPress themes to improve the rendering performance.
  • Use admin email as a default email for a Tidio account.

3.3.1

  • Refreshed texts within the plugin to be more intuitive.

3.3.0

  • New button added to reset the account data.
  • Account data is not automatically removed while deactivating or uninstalling plugin.

3.2.0

  • Remove old files, move to https api requests.

3.1.1

  • Add single version number across plugin.

3.1.0

  • Cleanup with changes after last modifications.

3.0.1

  • (added) curl support

3.0

  • (added) new design
  • (added) integration with tidio chat account

2.1.2

  • (added) compatibility with other tidio plugins

2.1

  • (added) compatibility with tidio one api

2.0.5

  • (added) compatibility with tidio one

2.0.2

  • (added) support to sites with disabled allow_url_fopen flag

2.0.1

  • (added) new icon

2.0

  • Compatibility with tidiochat.com

1.3.2

  • Added compatibility with other Tidio plugins

1.3.1

  • (fixed) error with location files using DIR

1.3

  • (added) translate mode
  • (added) feedback form
  • (fixed) auth problem

1.2.1

  • (fixed) curl followlocation error

1.2

  • (added) appearance editor
  • (added) compatibility with wordpress 3.9
  • (fixed) compatibility with others tidio plugins

1.1

  • (added) chat settings

1.0

  • Initial release.