Tidio Live Chat

Description

Tidio Live Chat is a live chat service which allows you to easily communicate with your customers. It is designed specifically for the WordPress community. Once you install the plugin, you will be ready to take full advantage of the benefits our service provides; no registration required.

Features

  • Extremely easy installation – once you install the plugin, you’re ready to go
  • Keep track of who visits your website
  • Contact any customer that is currently visiting your site
  • Adjust the colour scheme to your needs
  • Use a dedicated app for mobile and desktop devices (iOS, Android, Windows, OS X, Chrome)
  • The integrated widget supports 183 languages
  • Available in 2 outstanding designs
  • Offline messages form for your visitors to send you an email, when you are not online
  • Contact your visitors via email when they leave the chat
  • Integration with Zendesk, GetResponse, SalesForce, MailChimp, and many more…

How does it work?

Right after you install, open the “Tidio Chat” tab and you’re ready to go! Once you access the Tidio dashboard, you can reply to any incoming chats and manage your settings. Chat box will be visible on your website so your visitors will be able to contact you in real time.

Supported languages

  • English
  • Spanish
  • Portuguese
  • Arabic
  • Chinese
  • Danish
  • Dutch
  • French
  • German
  • Hebrew
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Persian
  • Polish
  • Romanian
  • Russian
  • Swedish

If you’re lacking support of your language, please contact us on contact[at]tidio.net or visit our website www.tidiochat.com

Please note that Tidio Chat is free. After activating the plugin, your 7 day trial period will begin. When the trial period is finished, you can downgrade your account to Free or continue to use the PRO account. More information here.

Screenshots

  • Live Chat - instantly reply to people who visit your website
  • Intuitive Chat Panel - manage and monitor all conversations and visitors in one place
  • Automations - set up automated messages triggered by predefined actions
  • Dedicated app for mobile and desktop devices (iOS, Android, Chrome, Windows, OS X)

Installation

  1. Go to WordPress Control Panel
  2. Click “Plugins”, then “Add New”
  3. Type in “Tidio Live Chat” and click “Search Plugins”
  4. Download and install the Plugin
  5. Click the “Activate Plugin” link
  6. Move to the “Live Chat” section in the menu
  7. Done! Now you can start talk with your users

FAQ

Installation Instructions
  1. Go to WordPress Control Panel
  2. Click “Plugins”, then “Add New”
  3. Type in “Tidio Live Chat” and click “Search Plugins”
  4. Download and install the Plugin
  5. Click the “Activate Plugin” link
  6. Move to the “Live Chat” section in the menu
  7. Done! Now you can start talk with your users
Do I need to sign up in order to use the Chat?

No, to use the chat you just need to install the plugin and it’s done! No registration or login required.

Can I add an infinite number of agents?

Yes , there is no limit to the number of agents you can add.

Is it possible to translate every single element of Tidio Chat?

Yes, all elements of Tidio Chat are translatable in your control panel.

Can I change the colour of the chat’s widget?

Yes, you can change the chat’s appearance according to your needs.

Do I need to know any programming language to install Tidio Chat?

No, just click the Download option and start using chat’s simple interface right away.

Can I manage TidioChat for two sites, from one control panel?

You can switch between projects easily or open another project in incognito/private mode.

If I’ll have multiple agents, is there a way to have a separate avatar for every single agent?

Yes, you can have a separate avatar for each of your agents.

Can I see history of past conversations?

Yes, in the history menu, on the left side of your chat panel.

Is there an option to set “respond automatically”?

You are able to create automated messages which start a conversation with your customers.

Is there an application for iOS or Android?

Yes, you can download our mobile app from App Store (http://goo.gl/mqth2P) or Google Play (http://goo.gl/ayibFD)

Can I install TidioChat on my plain html site?

Yes you can

Is it possible to initiate a conversation before the visitor does?

Yes, you can do it with the automatic messages feature or simply choose a client from the visitors list and engage a conversation.

Can I move the Tidio Chat widget?

There are currently 2 positions for the chat, the bottom left and the bottom right hand corner.

Can I hide chat’s widget?

Yes, simply go to your chat panel and switch the “Display” option to off.

Reviews

AWESOME!

Moved from Crisp – and have to say this has go all I was looking for – perfect recipe 🙂

Awesome, Awesome Support

I would like to yell out a BIG thank you to Arek from Tidio support, my god no words can explain how fantastic and awesome this chap was in helping with everything we required and also showing us how things worked Arek you are an asset to Tidio company, Tidio Management do not let this guy go what ever you do he is knowledgeable, courteous, and just fantastic to deal with.

To all the guys and gals that might read this review, I would recommend Tidio chat along with Arek to everyone thinking of adding a chat feature to their website and having the back up of support they require. Awesome job everyone at Tidio keep up the great work.

NaissusGroup

The best Customer service agents!

I am grateful for every option this plugin presents us with. Its so diverse and the amazing design makes it not look overwhelming.
It’s so amazing
I would love to mention Kamil from the customer service, he is one of a kind and absolutely amazing person.
So professional and yet so cool!

Awesome Plug In with Crazy Features ..Simply Love It..!!!!

Have placed this chat within several sites that i have built for customers as a free version and as expected clients will be upgrading to paid version. Its a 2min process installation and the support team is insanely fast if you need assistance.

In short, if you have just launched your site or have seasoned site with traffic then get this plugin on the site ASAP..!!!!!! …you wont regret it…!!!!

NOT free

First of all you say its free, but then you say that there is only a 7 day free tryal, and then downgrade. You make us to waste our time.

Read all 173 reviews

Contributors & Developers

“Tidio Live Chat” is open source software. The following people have contributed to this plugin.

Contributors

Translate “Tidio Live Chat” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

3.3.2

  • Change of the widget script placement in WordPress themes to improve the rendering performance.
  • Use admin email as a default email for a Tidio account.

3.3.1

  • Refreshed texts within the plugin to be more intuitive.

3.3.0

  • New button added to reset the account data.
  • Account data is not automatically removed while deactivating or uninstalling plugin.

3.2.0

  • Remove old files, move to https api requests.

3.1.1

  • Add single version number across plugin.

3.1.0

  • Cleanup with changes after last modifications.

3.0.1

  • (added) curl support

3.0

  • (added) new design
  • (added) integration with tidio chat account

2.1.2

  • (added) compatibility with other tidio plugins

2.1

  • (added) compatibility with tidio one api

2.0.5

  • (added) compatibility with tidio one

2.0.2

  • (added) support to sites with disabled allow_url_fopen flag

2.0.1

  • (added) new icon

2.0

  • Compatibility with tidiochat.com

1.3.2

  • Added compatibility with other Tidio plugins

1.3.1

  • (fixed) error with location files using DIR

1.3

  • (added) translate mode
  • (added) feedback form
  • (fixed) auth problem

1.2.1

  • (fixed) curl followlocation error

1.2

  • (added) appearance editor
  • (added) compatibility with wordpress 3.9
  • (fixed) compatibility with others tidio plugins

1.1

  • (added) chat settings

1.0

  • Initial release.