Tidio Live Chat

Description

Tidio Live Chat is a live chat service which allows you to easily communicate with your customers. It is designed specifically for the WordPress community. Once you install the plugin, you will be ready to take full advantage of the benefits our service provides; no registration required.

Features

  • Extremely easy installation, once you install the plugin, you’re ready to go
  • Keep track of who visits your website
  • Contact any customer that is currently visiting your site
  • Adjust colour scheme to your needs
  • Dedicated app for mobile and desktop devices (iOS, Android, Windows, OS X, Chrome)
  • Integrated widget supports 140 languages
  • Available in 3 outstanding designs
  • Offline messages form for your visitors to send you an email, when you are not online
  • Contact your visitor via email when they leave the chat
  • Integration with Zendesk, GetResponse, SalesForce and MailChimp and many more…

How does it work?

Right after you install, open the “Tidio Chat” tab and you’re ready to go! You will immediately see a list of visitors on your website, to whom you can write to anytime. Chat box will be visible on your website so your visitors will be able to contact you in real time.

Supported languages

  • English
  • Polish
  • Spanish (soon)
  • German (soon)
  • French (soon)

If you’re lacking support of your language, please contact us on contact[at]tidio.net or visit our website www.tidiochat.com

Please note that Tidio Chat is free. After activating the plugin, your 7 day trial period will begin. When the trial period is finished, you can downgrade your account to Free or continue to use the PRO account. More information here.

Screenshots

  • Live Chat - instantly reply to people who visit your website
  • Intuitive Chat Panel - manage and monitor all conversations and visitors in one place
  • Automations - set up automated messages triggered by predefined actions
  • Dedicated app for mobile and desktop devices (iOS, Android, Chrome, Windows, OS X)

Installation

  1. Go to WordPress Control Panel
  2. Click “Plugins”, then “Add New”
  3. Type in “Tidio Live Chat” and click “Search Plugins”
  4. Download and install the Plugin
  5. Click the “Activate Plugin” link
  6. Move to the “Live Chat” section in the menu
  7. Done! Now you can start talk with your users

FAQ

Installation Instructions
  1. Go to WordPress Control Panel
  2. Click “Plugins”, then “Add New”
  3. Type in “Tidio Live Chat” and click “Search Plugins”
  4. Download and install the Plugin
  5. Click the “Activate Plugin” link
  6. Move to the “Live Chat” section in the menu
  7. Done! Now you can start talk with your users
Do I need to sign up in order to use the Chat?

No, to use the chat you just need to install the plugin and it’s done! No registration or login required.

Can I add an infinite number of agents?

Yes , there is no limit to the number of agents you can add.

Is it possible to translate every single element of Tidio Chat?

Yes, all elements of Tidio Chat are translatable in your control panel.

Can I change the colour of the chat’s widget?

Yes, you can change the chat’s appearance according to your needs.

Do I need to know any programming language to install Tidio Chat?

No, just click the Download option and start using chat’s simple interface right away.

Can I manage TidioChat for two sites, from one control panel?

You can switch between projects easily or open another project in incognito/private mode.

If I’ll have multiple agents, is there a way to have a separate avatar for every single agent?

Yes, you can have a separate avatar for each of your agents.

Can I see history of past conversations?

Yes, in the history menu, on the left side of your chat panel.

Is there an option to set “respond automatically”?

You are able to create automated messages which start a conversation with your customers.

Is there an application for iOS or Android?

Yes, you can download our mobile app from App Store (http://goo.gl/mqth2P) or Google Play (http://goo.gl/ayibFD)

Can I install TidioChat on my plain html site?

Yes you can

Is it possible to initiate a conversation before the visitor does?

Yes, you can do it with the automatic messages feature or simply choose a client from the visitors list and engage a conversation.

Can I move the Tidio Chat widget?

There are currently 2 positions for the chat, the bottom left and the bottom right hand corner.

Can I hide chat’s widget?

Yes, simply go to your chat panel and switch the “Display” option to off.

Reviews

Really great plugin

The best live chat I’ve ever tried. I recommend it without a doubt. Very easy to set up and use

Exceeded Expectations

Tidio exceeded my expectations. It was easy to install and more importantly it was easy to set up and deploy. The client support was exceptional. Highly recommended.

Awesome support!

Just installed the app, great support form the start. Looking forward to start using this app!

Great chat plugin! 5 star customer support!!

I just installed the Tidio plugin today after searching for reliable chat service options on the web and the interface is very impressive. I’ve previously used chat systems from platforms such as Zendesk and LiveAgent and I think the potential of Tidio is grand.

Plus, the customer support they offer is a 5 star experience. The name of the person I spoke to was Rafaf and not only was he able to help me resolve some minor troubles I encountered but he was actually able to clarify all of my questions and walk me through in the right direction to customize certain settings and features on the spot.

I was rather impressed to notice I was still able to get a hold of an actual live agent since most web services are already offline during afternoon hours on my side which is Central American time zone. Therefore, I gave Rafaf a good rating on the chat and took the time to thank him as well since I’ve done chat support as well and being appreciative is always a pleasant feeling.

Thumbs up to the Tidio team!

Read all 125 reviews

Contributors & Developers

“Tidio Live Chat” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

3.2.0

  • Remove old files, move to https api requests.

3.1.1

  • Add single version number across plugin.

3.1.0

  • Cleanup with changes after last modifications.

3.0.1

  • (added) curl support

3.0

  • (added) new design
  • (added) integration with tidio chat account

2.1.2

  • (added) compatibility with other tidio plugins

2.1

  • (added) compatibility with tidio one api

2.0.5

  • (added) compatibility with tidio one

2.0.2

  • (added) support to sites with disabled allow_url_fopen flag

2.0.1

  • (added) new icon

2.0

  • Compatibility with tidiochat.com

1.3.2

  • Added compatibility with other Tidio plugins

1.3.1

  • (fixed) error with location files using DIR

1.3

  • (added) translate mode
  • (added) feedback form
  • (fixed) auth problem

1.2.1

  • (fixed) curl followlocation error

1.2

  • (added) appearance editor
  • (added) compatibility with wordpress 3.9
  • (fixed) compatibility with others tidio plugins

1.1

  • (added) chat settings

1.0

  • Initial release.