Tidio Live Chat

Description

Tidio Live Chat is a live chat service which allows you to easily communicate with your customers. It is designed specifically for the WordPress community. Once you install the plugin, you will be ready to take full advantage of the benefits our service provides; no registration required.

Features

  • Extremely easy installation – once you install the plugin, you’re ready to go
  • Keep track of who visits your website
  • Contact any customer that is currently visiting your site
  • Adjust the colour scheme to your needs
  • Use a dedicated app for mobile and desktop devices (iOS, Android, Windows, OS X, Chrome)
  • The integrated widget supports 183 languages
  • Available in 2 outstanding designs
  • Offline messages form for your visitors to send you an email, when you are not online
  • Contact your visitors via email when they leave the chat
  • Integration with Zendesk, GetResponse, SalesForce, MailChimp, and many more…

How does it work?

Right after you install, open the “Tidio Chat” tab and you’re ready to go! Once you access the Tidio dashboard, you can reply to any incoming chats and manage your settings. Chat box will be visible on your website so your visitors will be able to contact you in real time.

Supported languages

  • English
  • Spanish
  • Portuguese
  • Arabic
  • Chinese
  • Danish
  • Dutch
  • French
  • German
  • Hebrew
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Persian
  • Polish
  • Romanian
  • Russian
  • Swedish

If you’re lacking support of your language, please contact us on contact[at]tidio.net or visit our website www.tidiochat.com

Please note that Tidio Chat is free. After activating the plugin, your 7 day trial period will begin. When the trial period is finished, you can downgrade your account to Free or continue to use the PRO account. More information here.

Screenshots

  • Live Chat - instantly reply to people who visit your website
  • Intuitive Chat Panel - manage and monitor all conversations and visitors in one place
  • Automations - set up automated messages triggered by predefined actions
  • Dedicated app for mobile and desktop devices (iOS, Android, Chrome, Windows, OS X)

Installation

  1. Go to WordPress Control Panel
  2. Click “Plugins”, then “Add New”
  3. Type in “Tidio Live Chat” and click “Search Plugins”
  4. Download and install the Plugin
  5. Click the “Activate Plugin” link
  6. Move to the “Live Chat” section in the menu
  7. Done! Now you can start talk with your users

FAQ

Installation Instructions
  1. Go to WordPress Control Panel
  2. Click “Plugins”, then “Add New”
  3. Type in “Tidio Live Chat” and click “Search Plugins”
  4. Download and install the Plugin
  5. Click the “Activate Plugin” link
  6. Move to the “Live Chat” section in the menu
  7. Done! Now you can start talk with your users
Do I need to sign up in order to use the Chat?

No, to use the chat you just need to install the plugin and it’s done! No registration or login required.

Can I add an infinite number of agents?

Yes , there is no limit to the number of agents you can add.

Is it possible to translate every single element of Tidio Chat?

Yes, all elements of Tidio Chat are translatable in your control panel.

Can I change the colour of the chat’s widget?

Yes, you can change the chat’s appearance according to your needs.

Do I need to know any programming language to install Tidio Chat?

No, just click the Download option and start using chat’s simple interface right away.

Can I manage TidioChat for two sites, from one control panel?

You can switch between projects easily or open another project in incognito/private mode.

If I’ll have multiple agents, is there a way to have a separate avatar for every single agent?

Yes, you can have a separate avatar for each of your agents.

Can I see history of past conversations?

Yes, in the history menu, on the left side of your chat panel.

Is there an option to set “respond automatically”?

You are able to create automated messages which start a conversation with your customers.

Is there an application for iOS or Android?

Yes, you can download our mobile app from App Store (http://goo.gl/mqth2P) or Google Play (http://goo.gl/ayibFD)

Can I install TidioChat on my plain html site?

Yes you can

Is it possible to initiate a conversation before the visitor does?

Yes, you can do it with the automatic messages feature or simply choose a client from the visitors list and engage a conversation.

Can I move the Tidio Chat widget?

There are currently 2 positions for the chat, the bottom left and the bottom right hand corner.

Can I hide chat’s widget?

Yes, simply go to your chat panel and switch the “Display” option to off.

Reviews

Awesome

this plugin is lovely! If you have any problems, the support team is awesome!

Just amazing

I normally don’t write reviews for WordPress plugin, and I didn’t even have a WordPress account before writing this review. This plugin is just amazing – it has all the features I wanted and the best of all is that it’s free. They even offer free support on their webpage. I’m just amazed, keep the great work up!

It’s a great plugin

Overall, this is a great plugin. Nice, modern looking, does the job. The basic version is enough to get you started, but, of course, if you are a big business, you will have to upgrade, which is quite standard.

One drawback I found, was the inability of support staff to make changes in settings on your part if you need them made on the go, and have no access to the desktop version. I hope they resolve that, and the support staff can do things for their users when the need arises, and not just explain to them what needs to be done. Other than that, beautifully implemented.

This company rocks!!!

Had a issue on my account. I contacted support (Kamil) It litterally took 10 min to sort out everything!! Wow that’s what I call good and efficient service!

Amazing plugins

I can see why this plugin has so many 5-star ratings. It truly is that good!

You get such much from the free version: classy & clean chat design, ability to chat using both their Android and desktop app, customer services. Well, don’t get me started on customer service!! The team is fast to respond and they don’t make me feel stupid for asking SO many obvious questions! (The patient of a saint). Also, they are just so nice and polite, I kinda felt like we’re all friends talking lol!

I just like supporting good developers!

Thanks again!

Read all 165 reviews

Contributors & Developers

“Tidio Live Chat” is open source software. The following people have contributed to this plugin.

Contributors

Translate “Tidio Live Chat” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

3.3.2

  • Change of the widget script placement in WordPress themes to improve the rendering performance.
  • Use admin email as a default email for a Tidio account.

3.3.1

  • Refreshed texts within the plugin to be more intuitive.

3.3.0

  • New button added to reset the account data.
  • Account data is not automatically removed while deactivating or uninstalling plugin.

3.2.0

  • Remove old files, move to https api requests.

3.1.1

  • Add single version number across plugin.

3.1.0

  • Cleanup with changes after last modifications.

3.0.1

  • (added) curl support

3.0

  • (added) new design
  • (added) integration with tidio chat account

2.1.2

  • (added) compatibility with other tidio plugins

2.1

  • (added) compatibility with tidio one api

2.0.5

  • (added) compatibility with tidio one

2.0.2

  • (added) support to sites with disabled allow_url_fopen flag

2.0.1

  • (added) new icon

2.0

  • Compatibility with tidiochat.com

1.3.2

  • Added compatibility with other Tidio plugins

1.3.1

  • (fixed) error with location files using DIR

1.3

  • (added) translate mode
  • (added) feedback form
  • (fixed) auth problem

1.2.1

  • (fixed) curl followlocation error

1.2

  • (added) appearance editor
  • (added) compatibility with wordpress 3.9
  • (fixed) compatibility with others tidio plugins

1.1

  • (added) chat settings

1.0

  • Initial release.