Delay in notification

  • nzolive

    (@nzolive)


    5 years, 8 months ago

    Good Day, I have added the messenger chat plugin on my website. Everything works fine except that there is a long delay between when the customer sent the message and when I receive it. I don’t get notified right away and that results in losing a lot of customers on the first contact. By the time I get the message the customer is already gone. Is there something we can do so I get notified right away? Thank you for your assistance.

    P.S: I have been using another plugin before and their window was not that intrusive and was easy to close for customers that didn’t want to chat. Is there also something we can do about it?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Facebook

    (@facebook)

    5 years, 7 months ago

    Hi @nzolive,

    Thanks for the feedback. Could you elaborate on the notification delay so we can look into it?
    – What is your website URL where you are using the plugin?
    – Does the delay happen for regular logged in users or guest user or both?
    – Where do you usually receive the notification that has delay? FB app? Messenger App? FB website?

    On “easy to close”, we recently changed the minimize button to make it more visible for users to minimize, is there a specific part of the UI that you think is confusing? If you can provide us with a screenshot on the confusing part, that will be great.

    Regards
    Facebook Team

    Thread Starter nzolive

    (@nzolive)

    5 years, 7 months ago

    Good Day,
    – http://www.nzolivier.com
    – The delay happens for regular users. They are the ones that sent messages so far
    – I receive the notification on my Facebook app. Fb messenger doesn’t pop up on my page like on personal account.

    Plugin Author Facebook

    (@facebook)

    5 years, 7 months ago

    Hi @nzolive,

    Thanks for the details. Let us look into this issue. Do you happen to recall when this started happening?

    Regards
    Facebook Team

    Thread Starter nzolive

    (@nzolive)

    5 years, 7 months ago

    Hi,
    Since I installed the plugin like few weeks ago. Before I was using a different plugin.

    Plugin Author Facebook

    (@facebook)

    5 years, 7 months ago

    Hi @nzolive,

    Thanks for the details. Let us look into this issue.

    Regards
    Facebook Team

Viewing 5 replies - 1 through 5 (of 5 total)

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