Orders auto complete

  • Resolved lowiscoetzee

    (@lowiscoetzee)


    5 years, 8 months ago

    We sell physical stock on our site with Paypal and Stripe payment methods. Products are loaded with dimensions, weight and shipping classes. All orders automatically go to complete, where our fulfilment software needs them as processing before they are shipped. I have had to buy Order Status Control which seems an unnecessary expense. Can anyone advise.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter lowiscoetzee

    (@lowiscoetzee)

    5 years, 8 months ago

    Update: even after installing Order Status Control, with “Orders to Auto-Complete” set to “None”, orders still automatically go to Complete.

    laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    5 years, 8 months ago

    Hi @lowiscoetzee –

    Thanks for reaching out.

    And just to confirm- the products aren’t virtual + downloadable, correct?

    If not, I would recommend testing for conflicts, as it sounds like there might be another plugin that’s causing this to occur. What happens if you place a test order with just WooCommerce active?

    For further instructions on conflict testing, please see: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    Also, I would recommend testing while using Health Check. This plugin allows you to make changes to the site that aren’t visible to regular visitors. Or you could also test on a staging site.

    Let us know how this goes!

    Thread Starter lowiscoetzee

    (@lowiscoetzee)

    5 years, 8 months ago

    I can confirm the product are physical: Virtual, Downloadable and Pre-Order boxes are all unticked.

    I will proceed with conflict testing and revert.

    laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    5 years, 8 months ago

    Thanks! Let us know if conflict testing doesn’t help for any reason.

    laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    5 years, 8 months ago

    Hi @lowiscoetzee –

    This thread has been inactive for a bit, so I’m going to mark it as Resolved now. Please feel free to open a new one if you have any further questions.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)

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