Three days waiting for an answer
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Poor documentation of their plugins. Confusing and short answer on the first time. After waiting days got at the end chat connection. No option to have flexible settings. Be aware of compatibilities with other plugins. Not option to support clients with code snippets. If request to talk to developers. Wait some days more and always under a paid customisation request. Webdevs still needs to know that there are plugins much further on support level, flexibility on settings and code snippets for their clients.
And to make a developers request is at least for 100 dollars!!
IT HAS TO BE A JOKE!
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Hello @zaesar,
I am so sorry for your overall experience. However, thank you for the valuable feedback.
For the documentation, let us know which documentation you are referring to so that we make the required improvement.
For flexible settings – when a product feature is designed, a proper idea is executed in that feature. A perfect feature with all the settings in the world is a myth and that’s where the custom coding is required.
This is true for all the software in the world. What may seem right for your business might be wrong for someone else’s business model. However, we are always open to our customers’ feedback.
We always try to reply to your questions. If you have any questions that our support team couldn’t reply, please let us know. We always provide support for free version of our plugin.
regards,
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