503 Error posting data to the shop

Resolved pvnanini
(@pvnanini)

5 years, 9 months ago

Hello

Many thanks for your plugin. I’m getting this error email and the customers reviews via the aggregated review form are not being transmitted to Woocommerce

“There is an issue with posting review data to your shop. Please make sure that Customer Review plugin is updated and works correctly.

Technical details:
Error: Request failed with status code 503”

Plugin version: 3.119

Plugin diagnostics: WP REST API: cURL error 60: SSL certificate problem: self signed certificate in certificate chain

This is due to Cloudflare proxy. Curl is working fine with all others domains

Site Health: OK without issues

I’ve followed this https://cusrev.freshdesk.com/support/solutions/articles/43000551289-error-request-failed-with-status-code-500

but I didn’t find any errors in it

and also this https://cusrev.freshdesk.com/support/solutions/articles/43000054875-plugin-not-able-to-receive-reviews-because-wp-rest-api-is-disabled

without any results.

Any ideas how can I fix this 503 error?

Best regards,

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter pvnanini
(@pvnanini)

5 years, 9 months ago

I was able to fix it, it was a problem with the firewall settings.

How can I import the reviews that were not transmitted to the store.

Thanks

Plugin Author CusRev
(@ivole)

5 years, 9 months ago

Thanks for trying our plugin!

I think that the problem is still not resolved. Cloudflare continues blocking transmission of customer reviews from review forms to your site. Please try to whitelist the IP address of review forms in Cloudflare settings to resolve this problem: 18.210.171.51

Plugin Author CusRev
(@ivole)

5 years, 8 months ago

We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If this is not the case, please let us know and we’ll be happy to help.

Richard
(@rwkell)

5 years, 3 months ago

Thanks pvnanini and ivole for your comments. I spent a whole bunch of time trying to solve the problem of cusrev.com not being able to update my WordPress site. I’d narrowed it down to Cloudflare but even disabling my firewall rules didn’t work.

After reading this thread I re-visited the Cloudflare dashboard and found a firewall log entry for IP address 18.210.171.51. This showed that the connection was blocked not by a user-defined firewall rule, but by Cloudflare’s Bot fight mode (under Firewall \ Tools in the dashboard). Briefly disabling Bot fight mode allowed me to push a review from cusrev.com to my website, so confirmed that this was the cause of the problem.

My solution at Cloudflare then was to enable Bot Fight Mode again and then add an IP Access Rule under Firewall \ Tools to allow traffic from 18.210.171.51 to access all websites in my Cloudflare account. Note that this is done under Firewall \ Tools, not Firewall Rules. I’ve tested this again and it allows the reviews to pass from cusrev.com to my website.

Importing Reviews from cusrev.com to WordPress

Once the connection was working again, I imported the reviews that had previously failed to transfer from cusrev.com to my website, through the cusrev.com dashboard (https://www.cusrev.com/dashboard/reviews). You can see a failed message to the right of each review – I clicked the Woocommerce button to have it re-send the review to my website.

The reviews are imported to WordPress with the current date and time, so I edited the dates of each manually imported review (on my site) to match the date of the review at cusrev.com.

Hope this helps!

fazh
(@fazh)

4 years, 10 months ago

YES @rwkell! Finally your solution helped me with the same issue.

“add an IP Access Rule under Firewall \ Tools to allow traffic from 18.210.171.51 “

Thank you very very much! I’ve been struggling with it for days.
Best regards from Croatia