Hi @mughal222
Thanks for getting in touch with us about our Facebook for WooCommerce plugin! I’m sorry to hear that our plugin’s connection to Facebook isn’t working as expected.
The error message you’re seeing seems to be caused by an issue where we are working closely with Facebook to troubleshoot. Resolving this is high priority for us as it has affected a number of merchants using our plugin. We continue to provide the Facebook team with all the information they need to troubleshoot this further.
We currently don’t have an estimated time for this fix, however, there have been several changes throughout the last few days and we’ve had some users confirming that they were able to reconnect. That being said, I’d recommend to try going through the setup process once more and if that doesn’t work, you can roll back to the previous version of our plugin for the time being. You can find instructions to roll back here.
Would you please try going through the setup process again and let us know if reconnecting was successful?
Cheers,
Christine
Hey @mughal222,
It has been a long time since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.
Thanks,
Tamara 🙂
