New update issue (V 9.0.10)

  • Resolved ssmilecl

    (@ssmilecl)


    5 years, 9 months ago

    Hi there,
    After I update the new version which is V9.0.10, I received an email from WordPress said that “Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. In this case, WordPress caught an error with one of your plugins, WP-Live Chat by 3CX.”

    I am not sure what is this mean, cos I can still use the site and plug-in as usual, only thing is that Admin Ajax is returning 0. And I am not sure if it will cause further issues.

    And here are the system information:
    WordPress version 5.4.2
    Current theme: Twenty Seventeen (version 2.3)
    Current plugin: WP-Live Chat by 3CX (version 9.0.10)
    PHP version 7.4.8

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wpdev3cx

    (@wpdev3cx)

    5 years, 9 months ago

    Hi @ssmilecl ,
    may you provide us the “Error Details” section of the email that you received. This section must be at the bottom of the email.

    Thread Starter ssmilecl

    (@ssmilecl)

    5 years, 9 months ago

    Sure. Please have a look below
    Error Details
    =============
    An error of type E_ERROR was caused in line 308 of the file /home/elvcomau/public_html/wp-content/plugins/wp-live-chat-support/includes/helpers/utils_helper.php. Error message: Uncaught Error: Cannot use object of type stdClass as array in /home/elvcomau/public_html/wp-content/plugins/wp-live-chat-support/includes/helpers/utils_helper.php:308
    Stack trace:
    #0 /home/elvcomau/public_html/wp-content/plugins/wp-live-chat-support/includes/helpers/utils_helper.php(661): TCXUtilsHelper::wplc_check_chatbox_enabled_business_hours()
    #1 /home/elvcomau/public_html/wp-content/plugins/wp-live-chat-support/includes/helpers/utils_helper.php(690): TCXUtilsHelper::wplc_load_chat_js_data(false)
    #2 /home/elvcomau/public_html/wp-content/plugins/wp-live-chat-support/wp-live-chat-support.php(234): TCXUtilsHelper::wplc_load_chat_js(false)
    #3 /home/elvcomau/public_html/wp-includes/class-wp-hook.php(287): wplc_init(”)
    #4 /home/elvcomau/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(true, Array)
    #5 /home/elvcomau/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #6 /home/elvcomau/public_html/wp-settings.php(540): do_action(‘init’)
    #7 /home/elvcomau/public_html/wp-confi

    Plugin Support wpdev3cx

    (@wpdev3cx)

    5 years, 9 months ago

    @ssmilecl ,
    thank you for your feedback. We have replicated the issue and it will be fixed with the next plugin’s update. In the meantime you can use the plugin because it is an issue faced only once during plugin’s update process.

    Thread Starter ssmilecl

    (@ssmilecl)

    5 years, 9 months ago

    Hi
    Thank you very much for the quick response and I did the new update this morning. Thanks again.

Viewing 4 replies - 1 through 4 (of 4 total)

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