Wrongly active chat agents

  • howaner

    (@howaner)


    5 years, 10 months ago

    Hi,

    we installed the chat plugin on our website today and it works wonderfully.
    But we have one little problem: We have many administrator accounts in our webseite and if one of the administrators is online, the chat is displayed.
    But the chat is managed by only one chat agent user and the administrators won’t answer the chat messages.

    It seems like the plugin ignores if a user is really a chat agent in the online chat agents list.
    I added the following line in the wp-content/plugins/wp-live-chat-support/functions.php file in the wplc_internal_get_all_agents_users_online() method:
    if ($agent->allcaps['wplc_ma_agent'] !== true) { continue; }

    This fixed the problem temporarly for me.
    Is there a reason why the method don’t check for that?

    Best regards,
    Franz

Viewing 1 replies (of 1 total)
  • Plugin Author WP-LiveChat

    (@wp-livechat)

    5 years, 10 months ago

    Hi there, thank you for the feedback on this.

    We’ll take a look at it on Monday and make release a new version with a fix once we verify this issue.

Viewing 1 replies (of 1 total)

The topic ‘Wrongly active chat agents’ is closed to new replies.

Tags