New Update Bug Breaking Website

Resolved

(@pwewegama)

After updating to the latest version of Helpie FAQ (Version: 0.8.1), my entire site broke.

Console error:

TypeError: document.querySelector(...) is nullmain.bundle.js:1:1150
    eventHandlers https://platinumcustompool.com/wp-content/plugins/helpie-faq/assets/main.bundle.js?ver=0.8.1:1
    init https://platinumcustompool.com/wp-content/plugins/helpie-faq/assets/main.bundle.js?ver=0.8.1:1
    <anonymous> https://platinumcustompool.com/wp-content/plugins/helpie-faq/assets/main.bundle.js?ver=0.8.1:1
    jQuery 4
        i
        fireWith
        ready
        J

Could you please address this ASAP as I fear a lot of websites will suffer from this crippling bug.

Viewing 10 replies - 1 through 10 (of 10 total)

pauplesupport
(@pauplesupport)

5 years, 10 months ago

Hi There,

Sorry about that. Can you please give me your website details and temporary admin access to your site so that I could check this down?

You can give us your staging site if you have so that we could test it safely. You can send the details by creating a ticket at pauple.freshdesk.com

Looking forward to fix this.

Kind Regards.

Thread Starter pwewegama
(@pwewegama)

5 years, 10 months ago

Hi There,

Unfortunately I cannot give admin access to anyone on the site. I have rolled back to v0.8.0 which got my website back online.

Should I reinstall v0.8.1 so you can see the error in the web console?

pauplesupport
(@pauplesupport)

5 years, 10 months ago

Hi there,

May I know the theme you are using? Are you using the “My Listing theme”?

Waiting to hear from you.

Kind Regards.

Thread Starter pwewegama
(@pwewegama)

5 years, 10 months ago

Hi there,

I am using Astra Version: 2.4.5 by Brainstorm Force.

pauplesupport
(@pauplesupport)

5 years, 10 months ago

Hi There,

Please give us your staging site so that we could reproduce this.

Or, please check whether it is a conflict with any of your plugins or theme. Please check whether the issue goes when a particular plugin is deactivated.

And also, please let me know the WordPress vesion, Php and Mysql version and the server your are using.

Waiting to hear from you.

Kind Regards.

Thread Starter pwewegama
(@pwewegama)

5 years, 10 months ago

Hi,

https://platinumcustompool.com/

WordPress version: 5.4.2

PHP version: 7.0.33

MySql version: 5.7.30 – MySQL Community Server

Thanks.
Thread Starter pwewegama
(@pwewegama)

5 years, 10 months ago
I am getting this new error for 0.8.1 now:
```
main.bundle.js?ver=0.8.1:1 Uncaught TypeError: Cannot read property 'addEventListener' of null
    at Object.eventHandlers (main.bundle.js?ver=0.8.1:1)
    at Object.init (main.bundle.js?ver=0.8.1:1)
    at HTMLDocument.<anonymous> (main.bundle.js?ver=0.8.1:1)
    at i (jquery.js?ver=1.12.4-wp:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
    at Function.ready (jquery.js?ver=1.12.4-wp:2)
    at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)
```
When I click on the error main.bundle.js?ver=0.8.1:1, it takes me to the following:
```
eventHandlers: function() {
            var e = this;
            document.querySelector("section.helpie-faq").addEventListener("click", (function(e) {
                1 != e.target.classList.contains("accordion__header") && e.stopPropagation()
            }
            ), !0),
            jQuery(".accordion__header").on("click", (function(o) {
                o.preventDefault(),
                o.stopPropagation(),
                e.onHeaderClick(this)
            }
            ))
        },
```
with the line document.querySelector("section.helpie-faq").addEventListener("click", (function(e) { underlined as the cause of the error.
- This reply was modified 5 years, 10 months ago by pwewegama.
pauplesupport
(@pauplesupport)

5 years, 10 months ago

Hi There,

Is it possible for me to have a look at your backend. I need to have a look at it to reproduce this as soon as possible. (Please send it to support@pauple.com)

Also, please give me the plugin file (V0.8.1) that you have. This error does not happen in our local. Not sure at which case this is happening. I should confirm whether you are having any wrong or corrupted file.

Kind Regards.

Thread Starter pwewegama
(@pwewegama)

5 years, 10 months ago

What do you mean by “look at your backend.” What exactly are you looking for?

I have emailed you the plugin version that’s causing the bug.

pauplesupport
(@pauplesupport)

5 years, 10 months ago

The issue has been resolved in our latest release.

Sorry for the trouble you had to go through with our last release.

Kind Regards.

Viewing 10 replies - 1 through 10 (of 10 total)

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