@iskmogul Thanks for opening a support topic and providing the steps you’ve undertaken to try and reconnect. So we can try and determine any possible cause can you provide the following:
1. Your Site Health information (you can share privately if you prefer)
2. Any console errors that appear on the blank screen
3. Any XHR responses you encounter on the same screen
Thread Starter
Tyrosh
(@iskmogul)
Alright, I submitted the form, including both the site health report and a console error, thanks.
@iskmogul Many thanks for the information, very useful indeed. Can you follow the steps below and inform me if you’re able to proceed?
1. Deactivate & uninstall Site Kit in full
2. Temporarily deactivate your caching & firewall plugin
3. Reinstall Site Kit
If the above fails I’ll discuss your case with the team, looking at the information you provided your site may be impacted by this GitHub change.
Thread Starter
Tyrosh
(@iskmogul)
No change, just get an infinite loading bar on the plugins page and the dashboard under site kit is the only thing showing up, all blank.
And also, I disabled Cloudflare and Ezoic services when doing what you recommended, as they had caching as well. The setup worked fine prior to 1.10.0
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This reply was modified 5 years, 12 months ago by
Tyrosh.
@iskmogul Thanks for the update. I’ve create the following GitHub issue to keep track of this.
https://github.com/google/site-kit-wp/issues/1704
Are you able to provide a screenshot of the loading bar you encounter in the plugins page, or a screencast of the issue with developer tools open?
Thread Starter
Tyrosh
(@iskmogul)
The bar I’m seeing is the ###googlesitekit-notice-activated element. I didn’t notice any developer console errors other than the ones I’ve already reported.
View post on imgur.com
It seems like the plugin is activating, but not displaying output properly.
@iskmogul Thanks for the update. Looking again at your Site Health info I noticed a “Far Future Expiry Header” plugin, which has features that could impact Site Kit setup and reporting.
Can you try and deactivate that plugin temporarily before checking Site Kit using a browser incognito window?
Thread Starter
Tyrosh
(@iskmogul)
I was able to get the dashboard to show up in incognito with that plugin disabled. However it still doesn’t work in normal browsing. Also when trying to reset site kit and reset permissions, I get “You don’t have permissions to authenticate with Site Kit.” after allowing permissions on Google.
Edit: was able to get it working in incognito mode via disabling security and caching plugins. already had the site kit directory disabled in caching, will look into adding exceptions in the security plugin as well if I can.
Are there any files that could exempted via .htaccess or other methods to allow the far future expiry plugin to no longer cause this issue?
And it still appears to be broken in normal browsing. At least the core is reporting properly to Google though.
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This reply was modified 5 years, 12 months ago by Tyrosh.
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This reply was modified 5 years, 12 months ago by Tyrosh.
@iskmogul Thanks for the update. In relation to Site Kit not working in a regular browsing session can you try and clear your browsers cache and temporarily deactivate browser extensions before checking once more?
Are there any files that could exempted via .htaccess or other methods to allow the far future expiry plugin to no longer cause this issue?
I haven’t tested the plugin for compatibility, but let’s check the above and see if we can get Site Kit working via a regular browsing session first. If it fails please inform me of the browser you’re using.
@iskmogul Since we haven’t heard back I’ve marked your support topic as resolved, with the plugin working when using incognito mode. If you happen to encounter the same issue again feel free to reopen or create a new support topic.
