Jetpack not loading ‘products’

  • Resolved psaurora

    (@psaurora)


    5 years, 11 months ago

    Hi all, I’m new to the whole website building thing and I have had a lot of help from my friend who is in the industry, however, I am having one issue that we just cant iron out and any help/suggestions at all would be appreciated.

    I have my WordPress site, I have WooCommerce installed so that I can sell products and I also have Jetpack activated.

    Now, when the Jetpack plugin is active I can use the site (on the admin login area) just fine BUT when I click ‘products’ this takes a long time to load the products and then when it finally loads, I can click ‘edit’ under one of my products’ and at this point the loading icon just spins for approx. 1-2mins and then brings up a page either saying ‘Error 524-A time out occurred’ OR it loads the product (after approx. 1min) but then when I click ‘variations’ the error message then gets displayed.
    This also happens if I click ‘stock’ from the main dashboard.

    The website works fine in all other areas and also in all areas when Jetpack is not activated, but as soon as I activate Jetpack this happens.

    Any help or suggestions at all would be massively appreciated.
    I am using the latest version of WordPress, Woocommerce, Jetpack & my theme if that helps at all!

    Many thanks in advance,

    Paul.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Velda

    (@supernovia)

    5 years, 11 months ago

    Hi Paul, without knowing the site, my first guess would be to check the Jetpack connection to the site. Can you head to https://jetpack.com/debug and paste your address there? Let us know if you’re getting any errors. Your host may need to check some security settings.

    If you’re not getting any errors, I’d recommend reaching out directly at https://jetpack.com/contact-support/ so support can get more details.

    Thread Starter psaurora

    (@psaurora)

    5 years, 11 months ago

    Thank you for your reply Supernovia. I have ran the debug as you suggested and this is coming back as no errors found so i have used the link you provided to ask Jetpack directly.
    Thanks for your response.
    Paul.

    Plugin Support Velda

    (@supernovia)

    5 years, 11 months ago

    Thank you, Paul. We’ll mark this as resolved; please follow up with support directly.

Viewing 3 replies - 1 through 3 (of 3 total)

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