Google Kit does not find Google Analytics accoun

  • Resolved wholanda

    (@wholanda)


    6 years ago

    “Looks like you don’t have an Analytics account yet. Once you create it, click on “Re-fetch my account” and Site Kit will locate it.”

    I already have an account, I can access Google Search Console and PageSpeed.

    When I try to connect Google Analytics. I get this error: https://ibb.co/4Ppqvry

Viewing 13 replies - 1 through 13 (of 13 total)
  • Renee Johnson

    (@reneesoffice)

    6 years ago

    @wholanda thanks for your topic!

    1) Could you attempt connecting Analytics in an incognito browser to ensure browser extensions are not involved?

    2) If that doesn’t work, could you check for any browser console errors after you have pressed “refetch my account” ?

    Feel free to send a screenshot.

    rayming

    (@rayming)

    6 years ago

    Hi,

    I got the same problem and here is my screen cap after performing your suggested steps.
    Screen Cap

    Renee Johnson

    (@reneesoffice)

    6 years ago

    @rayming many thanks for the screenshot! Could you open a new support topic with this and information about your hosting provider and known security measures they might have? If you could you provide your Site Health Information that may also be helpful.

    @wholanda If you can provide those console error and similar info that would be great.

    Thread Starter wholanda

    (@wholanda)

    6 years ago

    I shot some videos with Loom and posted it as unlisted on youtube.

    See, in the first video, I logged into one account, but the Site Kit Google identifies another: https://youtu.be/erT7egBIbOw

    By connecting to Google Analytics, it does not identify the account that already exists and asks me to create a new one: https://youtu.be/VwdC6zWl41c

    I’m sorry it took me so long to respond.
    Can you help me?

    Plugin Support James Osborne

    (@jamesosborne)

    6 years ago

    @wholanda Many thanks for sharing the video, very useful to see what’s been occuring. Can you please share your Site Health information and inform me whether you setup Site Kit previously using the contact@ email which the plugin displays in your dashboard?

    Thread Starter wholanda

    (@wholanda)

    6 years ago

    @jamesosborne Hello!
    Thanks for answering.

    Check Site Health:
    ### wp-core ###

    version: 5.4.1
    site_language: en_US
    user_language: en_US
    timezone: +00:00
    permalink: /%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 2
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /home/movleadsmkt/public_html
    wordpress_size: 42.13 MB (44171723 bytes)
    uploads_path: /home/movleadsmkt/public_html/wp-content/uploads
    uploads_size: 74.39 MB (77999245 bytes)
    themes_path: /home/movleadsmkt/public_html/wp-content/themes
    themes_size: 22.10 MB (23173039 bytes)
    plugins_path: /home/movleadsmkt/public_html/wp-content/plugins
    plugins_size: 39.31 MB (41219216 bytes)
    database_size: 21.05 MB (22067875 bytes)
    total_size: 198.97 MB (208631098 bytes)

    ### wp-active-theme ###

    name: Themify Ultra (themify-ultra)
    version: 2.7.5 (latest version: 2.7.6)
    author: Themify
    author_website: https://www.themify.me
    parent_theme: none
    theme_features: automatic-feed-links, post-thumbnails, themify-mega-menu, editor-style, title-tag, html5, widgets, menus
    theme_path: /home/movleadsmkt/public_html/wp-content/themes/themify-ultra

    ### wp-themes-inactive (4) ###

    Twenty Nineteen: version: 1.4, author: the WordPress team (latest version: 1.5)
    Twenty Seventeen: version: 2.2, author: the WordPress team (latest version: 2.3)
    Twenty Sixteen: version: 2.0, author: the WordPress team (latest version: 2.1)
    Twenty Twenty: version: 1.1, author: the WordPress team (latest version: 1.2)

    ### wp-plugins-active (15) ###

    Akismet Anti-Spam: version: 4.1.5, author: Automattic
    Announcement Bar: version: 1.3.5, author: Themify
    Builder Contact: version: 1.4.3, author: Themify
    Builder Countdown: version: 1.2.1, author: Themify
    Builder Maps Pro: version: 1.3.7, author: Themify
    Builder Mosaic: version: 1.1.2, author: Themify
    Builder Pricing Table: version: 1.1.9, author: Themify
    Official Facebook Pixel: version: 2.0.2, author: Facebook
    Pretty Links: version: 3.1.1, author: Pretty Links
    Rank Math SEO: version: 1.0.42.3, author: Rank Math
    Really Simple SSL: version: 3.3.1, author: Rogier Lankhorst, Mark Wolters
    Site Kit by Google: version: 1.7.1, author: Google
    Themify Event Post: version: 1.0.9, author: Themify
    Themify Updater: version: 1.2.1, author: Themify
    WP Mautic: version: 2.3.2, author: Mautic community

    ### wp-plugins-inactive (1) ###

    Hello Dolly: version: 1.7.2, author: Matt Mullenweg

    ### wp-media ###

    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 8.70

    ### wp-server ###

    server_architecture: Linux 5.4.10-x86_64-linode132 x86_64
    httpd_software: Apache
    php_version: 7.2.30 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 300
    memory_limit: 512M
    max_input_time: 600
    upload_max_size: 64M
    php_post_max_size: 64M
    curl_version: 7.69.1 OpenSSL/1.1.1g
    suhosin: false
    imagick_availability: false
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 5.7.30-log
    client_version: mysqlnd 5.0.12-dev – 20150407 – $Id: 3591daad22de08524295e1bd073aceeff11e6579 $

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/movleadsmkt/public_html/wp-content
    WP_PLUGIN_DIR: /home/movleadsmkt/public_html/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable

    ### google-site-kit ###

    version: 1.7.1
    php_version: 7.2.30
    wp_version: 5.4.1
    reference_url: https://movleads.com
    amp_mode: no
    site_status: connected-site
    user_status: authenticated
    active_modules: site-verification, search-console, analytics, pagespeed-insights
    required_scopes:
    openid: ✅
    https://www.googleapis.com/auth/userinfo.profile: ✅
    https://www.googleapis.com/auth/userinfo.email: ✅
    https://www.googleapis.com/auth/siteverification: ✅
    https://www.googleapis.com/auth/webmasters: ✅
    https://www.googleapis.com/auth/analytics: ✅
    https://www.googleapis.com/auth/analytics.readonly: ✅
    https://www.googleapis.com/auth/analytics.manage.users: ✅
    https://www.googleapis.com/auth/analytics.edit: ✅
    search_console_property: sc-domain:movleads.com
    analytics_account_id: none
    analytics_property_id: none
    analytics_profile_id: none
    analytics_use_snippet: yes

    Yes, I’ve installed Site Kit before using the contact @ mov.
    Is this cache from the previous installation?

    Renee Johnson

    (@reneesoffice)

    6 years ago

    @wholanda thanks for the details! Since you used the contact@ Google Account to setup Site Kit, it will retain this account if you’re using the same WP admin user. It’s recommended to use one Google Account per WordPress admin role with Site Kit.

    1) Could you Reset Site Kit to authorize the Google Account you’re currently using for Site Kit instead (otherwise you can create a new admin users especially for this account).

    2) Connect the Analytics service and let us know if Site Kit can detect your Analytics account (ensure your Google Account has administrative permissions for it).

    3) If the issue persists, press “Re-fetch My Account”. If this does not work, could you check for any browser console errors and share them?

    Thanks again!

    Thread Starter wholanda

    (@wholanda)

    6 years ago

    The error continues.

    The Google Chrome console brought up an error during the inspection process.

    View post on imgur.com

    Renee Johnson

    (@reneesoffice)

    6 years ago

    @wholanda many thanks for the image of the console error. This may be a server-related error. Do you know if your host has a firewall or security measures in place?

    Feel free to provide the name of your host and plan and we can investigate further as well.

    Thread Starter wholanda

    (@wholanda)

    6 years ago

    Hello!

    I use the Fastcomet.
    They’re excellent at everything I ask.

    They have incredible support 24/7.

    I can’t imagine it’s something with the Host, I have other sites on the same Host and I can usually connect to Google Analytics.

    Renee Johnson

    (@reneesoffice)

    6 years ago

    @wholanda thanks so much for this info. We’re looking into this further and will follow up as soon as we know more.

    Renee Johnson

    (@reneesoffice)

    5 years, 12 months ago

    @wholanda just a quick follow up that we’ll be investigating the issue further with the team on Github. I’ll still keep you updated here on our findings.

    Renee Johnson

    (@reneesoffice)

    5 years, 9 months ago

    @wholanda I’m following up on your topic regarding the issue with Analytics.

    While we were not able to recreate the issue at Fastcomet, we suspect that the issue could be related to an aspect of the server environment your site is in- particularly the cURL library being used (see this issue for more details).

    Unfortunately, we’re limited on the solutions we can provide there, but we’re working on a way to detect these issues sooner at setup. The next best course of action would be to contact your host if you have not already found an alternative.

    We greatly appreciate your report and patience as we looked into this.

Viewing 13 replies - 1 through 13 (of 13 total)

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