PROBLEMS WITH ANALYTICS

Resolved alejandrogarijo
(@alejandrogarijo)

6 years, 2 months ago

Hello, 2 days ago I installed Site KIT in one of my webs without any problem. However, trying to install this plugin again , it does not work, and by clicking the “Recovey my account” (Volver a recuperar mi cuenta in spanish) it does not work out. The same happen with another web that I have.

I am trying to install all these 3 webs inside my gmail account. Namely, only I suceeded in installing Analytics in the first webpage, not in the following 2.

I checked all the different posts in the website which describe this problem, I uninstalled and reinstalled, desactive all the plugins… I tried all and anything works out.

Thanks on advance

Viewing 14 replies - 1 through 14 (of 14 total)

Renee Johnson
(@reneesoffice)

6 years, 2 months ago

@alejandrogarijo thanks for your topic!

1) Could you send us a screenshot of where you get stuck to confirm the issue?

You can provide a link to screenshots using a service like Imgur or Jumpshare.

2) Lastly, does your Google Account have administrative permissions for the website properties on the Google Analytics platform?

3) Could you provide your site URL?

Thread Starter alejandrogarijo
(@alejandrogarijo)

6 years, 2 months ago

Hello,

1) I get this:

View post on imgur.com

<script async src=”//s.imgur.com/min/embed.js” charset=”utf-8″></script>

IMGUR

2) Yes, I have full permissions.

3) I provide you the URL by private

Thread Starter alejandrogarijo
(@alejandrogarijo)

6 years, 2 months ago

If you press to “recovery to my account”, it tries to load, but 0.5 ms after it´s cancelled. Thanks for your help

Renee Johnson
(@reneesoffice)

6 years, 2 months ago

@alejandrogarijo thanks for the image!

1) Could you attempt connecting Analytics in an incognito browser to ensure browser extensions are not involved?

2) You can provide your URL and additionally Site Health Information through this form. This will help us see if there are any known conflicts.

Thread Starter alejandrogarijo
(@alejandrogarijo)

6 years, 2 months ago

Ok I ´ve just replied you. Thanks a lot on advance

Renee Johnson
(@reneesoffice)

6 years, 1 month ago

@alejandrogarijo thanks for the info! I don’t see anything that is known, so let’s check a few other external factors that might be affecting this:

1) Could you check for any browser console errors after you have pressed “recovery to my account” ?

Feel free to send a screenshot.

2) It looks like your host provides a firewall. Do you know if this is currently enabled?

Thread Starter alejandrogarijo
(@alejandrogarijo)

6 years, 1 month ago

Hello Renee,

1) Please find attached the screenshot of the Console error:

IMGUR

2) I think that this is not the problem. I installed Analytics in another website by doing the same I am trying to do here. In the first website I installed without any problem, the second one I cannot (I am installing both in the same Google account, and have all the required permissions in both websites).

Thanks on advance

Renee Johnson
(@reneesoffice)

6 years, 1 month ago

@alejandrogarijo thanks for the screenshot and additional info.

That’s very odd that you’re getting a 404 (missing error) on the request for one site and not the other.

Could you confirm that the default URL for the property found in your Analytics admin matches the website exactly with correct protocol and subdomain present (http://www.yourdomain.com)?

Thread Starter alejandrogarijo
(@alejandrogarijo)

6 years, 1 month ago

Yeah, the default URL matches with the admin Analytics:

IMGUR

I don´t understand how to check the protocol and subdomain, but the link of Analytics matches with the hosting, and with everything.

Thanks a lot for your interest

Renee Johnson
(@reneesoffice)

6 years, 1 month ago

@alejandrogarijo thank you for the confirmation with the image! It looks like that value matches. I am going to try to troubleshoot the issue at your host just to rule it out.

Is the site you were able to successfully connect to Analytics a staging site or live/ production site?

Also, does that site have the same theme and plugins that are activated on the site with the issue?

Thread Starter alejandrogarijo
(@alejandrogarijo)

6 years, 1 month ago

Hello Renee,

I tried everything, re-installed, etc and nothing worked out.

Finally I installed the another plugin: “Google Analytics for WordPress by MonsterInsights” and it worked out, although I would have prefered to install the Google official plugin.

In any case, thanks a lot for your help 😉

Renee Johnson
(@reneesoffice)

6 years, 1 month ago

@alejandrogarijo thanks for the update! We’ll continue investigating this and follow up on our findings in your topic.

Renee Johnson
(@reneesoffice)

6 years, 1 month ago

@alejandrogarijo I just want to follow up with you on my findings at your host. I discovered though my journey testing that they block traffic from certain countries by default (I am based in the US). Eventually, I was able to attempt setting up Analytics via VPN from both an approved country and after whitelisting my own in their settings. I was successful in both attempts.

The curious thing is that when I was being blocked from accessing the WordPress administration it led to a 404/403 error on the host. I am not sure where your IP is based or if this second site or the server it is on needs security exceptions, but it may be worth checking if the request is being blocked with the host.

Renee Johnson
(@reneesoffice)

5 years, 10 months ago

@alejandrogarijo I’m following up on your topic regarding the issue with Analytics.

While we were not able to recreate the issue at your host, we suspect that the issue could be related to an aspect of the server environment your site is in- particularly, possibly the cURL library being used (see this issue for more details).

Unfortunately, we’re limited on the solutions we can provide there, but we’re working on a way to detect these issues sooner at setup. The next best course of action would be to contact your host.

We greatly appreciate your report and patience as we looked into this.

Viewing 14 replies - 1 through 14 (of 14 total)

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