Page not found

  • Resolved joseignacio1221

    (@joseignacio1221)


    6 years ago

    My problem is that when I click on the download, it takes me to a page not found, I was looking at the forum and there was a fixed issue that was to go to settings, permanent links, change the setting, return to the previous one and that’s it, but that topic solved it doesn’t work for me, can someone help me? Thank you very much and sorry for my English from the translator.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    6 years ago

    Hi, can you share the page with the download link so that I can check? Also what shortcode did you use?

    Thank you

    Thread Starter joseignacio1221

    (@joseignacio1221)

    6 years ago

    Thank you mbrsolution, the link of the page is https://www.rociocalderonabogada.com/index.php/sdm_downloads/manual-pdf-csee-2020/

    I have been with this problem for a long time and cannot find any solution, thank you very much

    Thread Starter joseignacio1221

    (@joseignacio1221)

    6 years ago

    Sorry, de short code is [sdm_downloads id=”272″ fancy=”0″]
    Thank you very much 🙂

    Plugin Contributor mbrsolution

    (@mbrsolution)

    6 years ago

    Hi, thank you for providing the information requested. Just for testing purposes can you create a test page with a txt type file to download instead of a pdf file. Let me know what happens.

    Also, can you enable debug mode as well. Then check the log file after you carried out the test.

    Thank you

    Thread Starter joseignacio1221

    (@joseignacio1221)

    6 years ago

    Hello again, I have already made a new page with a download of a .txt file, the url is https://www.rociocalderonabogada.com/index.php/prueba-de-conocimiento/ I have already activated the debug log and I have performed a test, this time I no longer see a page not found, but instead opens the text file on a page, and nothing appears in the debug log, I am going crazy, Thank you very much for your help, and I hope you can help me

    Plugin Contributor mbrsolution

    (@mbrsolution)

    6 years ago

    Hi,

    Your issue could be related to a file permission restriction with PDF files. However, I found this great documentation 403-forbidden-error on the internet. This should help you troubleshoot a 403 error message. You might also need to speak to your host about this issue as well.

    Let me know how you go.

    Regards

    Thread Starter joseignacio1221

    (@joseignacio1221)

    6 years ago

    Hello again, I have already spoken with my hosting, and they have opened an incidence part to try to solve the problem. When I know something I will keep you informed. Thank you very much for your help.

    Thread Starter joseignacio1221

    (@joseignacio1221)

    6 years ago

    Hello again, I am back, the hosting of my website has already answered me, and this is what I have been told:

    Checking the logs of the accommodation we observe:
    AH01630: client denied by server configuration: /var/www/vhosts/39388806.servicio-online.net/rociocalderonabogada.com/wp-content/uploads/dlm_uploads/2020/04/manual_ccse_2020.pdf, referer: https: // rociocalderonabogada .com / index.php / proof-of-knowledge /

    So in this case you will have to review the configuration you have implemented to solve the problem.
    The truth is that I have stayed the same or worse this is crazy, I am desperate, help please !!

    Thread Starter joseignacio1221

    (@joseignacio1221)

    6 years ago

    Regarding the 403 bug link and how to fix it, I tried to delete the file. htaccess and generate a new one and nothing, I tried to change the permissions in the public folder and nothing, I tried disabling all the pluggins and also nothing, no longer what to do, many thanks in advance and hopefully someone can help me.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    6 years ago

    Hi, this issue is specific to your server and or site. I cannot reproduce this issue in my dev site.

    How did you upload the PDF file to your site?

    Kind regards

    Thread Starter joseignacio1221

    (@joseignacio1221)

    6 years ago

    Problem solved thank you very much mbr solution, I just had to click the download settings in the section that says, #send the file via PHP direct instead of redirecting to it # again thank you very much, I am very grateful.

Viewing 11 replies - 1 through 11 (of 11 total)

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