Hello @raazwebcity
I hope you’re well today!
I’ve checked the page in question and I see that the form isn’t showing up there even though related
<form> </form>
tags are there – just no form fields/content within them.
There’s a JS error reported in browser console pointing to one of Forminator scripts though so that might mean that there’s either something wrong with the form itself or there’s some conflict on site.
I’d like to test the form then first. When you go to “Forminator -> Forms” page on your site and click on a little “gear” icon next to the form, there’s an “Export” option available.
Would you mind exporting the form in question and sharing the export code with me here (please mark it as “code” using post editor “code” button) so I could then import it to my own site and test it?
Best regards,
Adam
Hi,
Thanks you for your response.
Here is my Forminator Exported fileswhich you have said to do it. By the way during doing preview it works fine but when I did incognito for testing it never work.
Please fix the issue. Even I’m ready to give access my site to you.
Please help
Hello there @raazwebcity
I imported your form in a testing site of mine and it loads well, also no error message in the console log. This points out to some conflict most probably.
Could you please proceed with a conflict test?
How to:
First, create a recent backup in case you lose any settings during the test and have to restore to a previous working state.
Then deactivate all plugins apart from Forminator, activate a default theme like TwentyTwenty, clear all caches and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
If this is a live website with traffic, I’d rather advise to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site. Reference: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-2
Let us know about your results.
Thank you,
Dimitris
Hello @raazwebcity
I hope you are doing well!
We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.
Kind regards,
Nastia
