• Resolved felixkerr

    (@felixkerr)


    When I activate the plugin, both the mega menu and my blog feed experience issues – the menu nav formatting becomes strange and the colour changes to grey, and the blog page also loses formatting (not drastically, but it’s noticeable).

    This occurs just when activated on the live site, on staging it causes no problems. Have deactivated in the meantime.

    Any help would be greatly appreciated.

    Thanks,

    F

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hey there @felixkerr

    Could you please try activating the plugin again and checking if the asset optimization is enabled? If that’s the case, could you please try deactivating it, clearing cache and testing the site?

    After that, if it works, could you please activate asset optimization again? Please follow this guide so you can get familiar with the settings https://premium.wpmudev.org/docs/wpmu-dev-plugins/hummingbird/#asset-optimization

    Regards,

    Jorge

    Thread Starter felixkerr

    (@felixkerr)

    Hi @wpmudev-support7

    Thanks for getting back to me.

    Deactivating/reactivating the asset optimisation seemingly solved the issue with the Max Mega Menu, but the blog page is still losing its format in a weird way.

    The odd thing is in ‘preview’ mode, all looks good, and then when I update and go to the live site, the formatting falls off. But, if I zoom out/back in while on the page, the formatting returns. It’s the ‘blog post’ module which displays a range of historical posts.

    Any help would be greatly appreciated.

    Thanks

    Felix

    Thread Starter felixkerr

    (@felixkerr)

    Hi, I’ve managed to fix the blog formatting issue, but have spotted that the menu nav on the actual blog posts has now lost its drop down functionality as can be seen here:

    https://www.liv-ex.com/2020/01/talking-trade-bordeaux-09-still-strong/

    Any ideas? Looks/works fine everywhere else on site.

    Thanks,

    Felix

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @felixkerr

    It seems that there’s a JS error in that page.
    https://monosnap.com/file/uMV94xf2hl9fFkGKz4pIuA5Dswx3Nn
    https://monosnap.com/file/JNH0zw8L2slEMUFOFUso7RhfVz2DmQ

    I can’t recognize from where this may come from, so I’d advise to perform a conflict test around it (use a staging site to temporary deactivate plugins until you find the source of this).

    Warm regards,
    Dimitris

    Thread Starter felixkerr

    (@felixkerr)

    Hi @wpmudev-support7

    Well the weird thing is that on staging, this problem isn’t occurring. I did test the plugin out there first and ran into no issues which is whats so weird.

    Any help on this would be appreciated.

    Thanks,

    Felix

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @felixkerr

    I trust you’re doing well!

    I apologize for the late reply! I’ve visited your site but I could not replicate the issue. I assume the Hummingbird caching plugin is deactivated.

    On the live chat is there cache enabled on a server level? Like Object or Varnish cache? If yes, please temporarily deactivate it and see if the issue is still there.

    Let us know how it went!

    Cheers,
    Nastia

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @felixkerr

    I hope you are doing well!

    We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

    Kind regards,
    Nastia

Viewing 7 replies - 1 through 7 (of 7 total)

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