Hi,
Well, it is quite hard to tell you any reason, normally it should work as expected.
Could you post the URL of your site? Can I place a test order without the need to use my bank card? If I could have a look at your order received page, I might find the answer quicker.
Hello Thomas,
Many thanks for your reply and it would be great if you could have a look and let me know if you see any issues or if it’s all right.
Here is my website URL: http://www.greenbeautysquare.com
You could add to cart those 2 articles:
https://greenbeautysquare.com/boutique/savon-saf-alep/
https://greenbeautysquare.com/boutique/hydrolat-carotte-sauvage/
And I’ve created a discount code that will allow you to pay nothing and not to add any credit card: thomas (you can add it on the check out page under “Code promo”.
For the address you must live in Switzterland so you could put the following:
Thomas Test
Av. de la Gare 3
1003 Lausanne
Many thanks for your great support and I look forward to reading from you.
Kind regards,
Géraldine
Hi,
I placed a test order and I can see that the order data was included in the pageview hit:
ti: "33238",
ta: "",
tr: "0",
tt: "0",
ts: "0",
tcc: "thomas",
pa: "purchase",
pr1id: "Savon Alep",
pr1nm: "Savon visage L'Alep",
pr1ca: "Nettoyants",
pr1pr: "0",
pr1qt: "1",
Please check whether transaction ID #33238 shows up in your GA ecommerce reports in the next 24 hours
Hello Thomas,
Many thanks and I can confirm that I see your transaction ID in GA.
Does it mean that according to you the setup is correct? And that it’s for reasons behind my control such as add block and so on I don’t have the GA matching my actual sales?
Many thanks for your super kind and effective support.
Kind regards,
Géraldine
Yes, based on what I can see on your site, the setup is correct.
Perhaps users on the external payment page are not forced to visit the order received page.
