Forms Hanging

  • Resolved mlebo1027

    (@mlebo1027)


    6 years, 3 months ago

    Hi,

    We are receiving reports of forms hanging on submit across various form plugins (Elementor Pro, Piotnet to name a few) on both simple and complex forms. Could there be a configuration error in our Easy WP SMTP settings? The forms hang on submit for several minutes.

    The issue seems to be intermittent and I can’t replicate it. Any ideas?

    Side note: I just updated to the latest version of the plugin as well.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • mbrsolution

    (@mbrsolution)

    6 years, 3 months ago

    Hi,

    This could be a cache issue? Or maybe a plugin conflict? Also, activate debug mode and check the log files next time it happens again.

    Our plugin is only a bridge between your site and your server.

    Regards

    Thread Starter mlebo1027

    (@mlebo1027)

    6 years, 3 months ago

    @mbrsolution

    Thanks for your reply. That makes sense about the bridge. When you say debug mode, do you mean debug mode in Easy WP SMTP?

    Unfortunately, I am having a tremendously hard time replicating the error which makes it near impossible to troubleshoot.

    mbrsolution

    (@mbrsolution)

    6 years, 3 months ago

    Hi,

    When you say debug mode, do you mean debug mode in Easy WP SMTP?

    Yes

    Unfortunately, I am having a tremendously hard time replicating the error which makes it near impossible to troubleshoot.

    Activating debug mode will allow you to check the log file when it happens again, whether it be tomorrow or next month or in 6 months time.

    I really don’t think this issue is related to our plugin. Intermittent issues like this can only mean a server or cache issue.

    Kind regards

    Thread Starter mlebo1027

    (@mlebo1027)

    6 years, 3 months ago

    @mbrsolution

    Thank you for your reply. I didn’t necessarily think it was the case that it was your plugin but figured I’d ask to try to eliminate possible trouble spots.

    I may have figured out the issue, but not sure. Some of the links to the form in question had https://www. as the prefix instead of just https://.

    I sent a user reporting the issue the direct link and it worked, but I’m not convinced that is the problem.

    But thank you for clarifying that it could be a server or cache issue.

    mbrsolution

    (@mbrsolution)

    6 years, 3 months ago

    No problem 😉

    Once you find a solution, please let me know. I am curious to know what was the issue.

    Kind regards

    Thread Starter mlebo1027

    (@mlebo1027)

    6 years, 3 months ago

    @mbrsolution

    I wanted to follow-up with you. After further testing, we discovered the www. variation of the link was producing a 403 server error. We made some changes to our CDN to accommodate this and replaced any instances of the www. link where we shared the form. So I think we are in good shape now.

    mbrsolution

    (@mbrsolution)

    6 years, 3 months ago

    I am glad to know and thank you for sharing this with me.

    Kind regards

Viewing 7 replies - 1 through 7 (of 7 total)

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