• Resolved saeedshahi

    (@saeedshahi)


    my plugin crashed after updating a few days ago
    And no more statistics
    While all Google services are connected

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    @saeedshahi Thanks for reporting, hopefully we can assist with this issue. Can you attempt setup again following the steps below:
    – Temporarily disable any caching or optimisation plugins
    – Reset Site Kit ((Site Kit > Settings > Admin Settings > Reset Site Kit)
    – Setup Site Kit again from a browser incognito window

    If the issue remains please can you let me know the following:
    – Did this issue occur directly after updating to the latest version of Site Kit (1.1.3)?
    – Do you see any console errors when opening the Site Kit dashboard?
    – What modules do you have active?
    – Can you share your Site Health Information?

    @saeedshahi I am checking if you had further questions about the issue or if it has been resolved? If so, send a reply to let me know and we will update your support topic accordingly.

    Thread Starter saeedshahi

    (@saeedshahi)

    Yes my problem was solved with the new update. But your response was not timely. Thanks

    @saeedshahi thanks for your reply. I’m happy to hear the issue is resolved. I’m sorry that there was a delay in the response. We provide plugin support on business days only, so that may have contributed. We appreciate your feedback.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘plugin crashed after updating’ is closed to new replies.