Hi there,
Most if not all parts that the users sees are customizable via the plugin’s settings. In regards to translations, this is the more difficult part.
You can suggest translations for German here: https://translate.wordpress.org/projects/wp-plugins/wp-live-chat-support/dev/de/default/
We’ve already updated translations for the German language, but it will take some time for these to be slowly approved by the wordpress general translator community as there’s a lot of translations for them to approve in the whole wordpress.org queue.
Thread Starter
w-sky
(@w-sky)
Okay thanks, I have looked at it and will add a few translations.
If have found “has joined the chat” and “type here” in the translation strings with status “waiting”, but not anywhere at settings to enter individual strings.
Would be great if it were possible to edit the strings in settings though.
I also have this topic, is there a temporary workaround to customize the language file “local”, or do I need patience? Thx!
Hello @ku3hn and @w-sky, we distribute .po and .mo files together with our plugin with full translations. As a temporary fix, until we get translations approved, you can download them manually from our svn and replace the ones in your plugin installation.
Here you can find our latest translations, not yet approved by WordPress translate team:
https://plugins.trac.wordpress.org/browser/wp-live-chat-support/trunk/languages
Nice, thanks so far! It looks like there is a valid translation, but its not working?
#: wp-live-chat-support.php:1957
msgid “type here…”
msgstr “hier eingeben…”
Screenshot
Hello @ku3hn, if you correctly updated german translation files (wp-live-chat-support-de_DE.mo and wp-live-chat-support-de_DE.po) on your website, inside languages directory of our plugin, you should see translations.
View post on imgur.com
Check if your wordpress locale is de_DE.
Thread Starter
w-sky
(@w-sky)
Hello, I have downloaded the files but found out they are identical to those already in wp-content/plugins/wp-live-chat-support/languages !
I specifically checked for the “Type here” translation and it is ok in the .po file on the server. I also tried compiling a new .mo file with Poedit, but still our users don’t see the translation.
Using WordPress 5.3–de_DE, WP-Live Chat by 3CX Version 8.1.4 with OnPremise mode.
Hello @w-sky, language pack files are downloaded to wp-content/languages/plugins folder.
You can put there .po and .mo files we distribute with the plugin, so these translations are used instead of published ones.
Let us know if this works on your installation.
Thread Starter
w-sky
(@w-sky)
Yes, it does work fine now!
Thanks, I did not realize that there were older translation versions in wp-content/languages/plugins which I must replace.
I hope they won’t be replaced with new but still less complete translation versions by WordPress updates?
Hello @w-sky, this is where translate.wordpress.org files are downloaded. These gets updated when you update the plugin, so it’s safe to replace them after plugin update. We’re trying to get PTEs for our plugin in all main languages but it takes time. Thanks for your feedback!
