Hello @jgomis and @austpack, some part of our js code is dynamic and changes according to some PHP settings. If your plugin caches our JS code, when you switch configuration you’re still providing the previous JS code to customers, and this breaks some functionalities.
For the moment, we suggest you disable the cache for all JS URLs related to our plugin, usually http(s)://your.web.site/wp-content/plugins/wp-live-chat-support/js/*.js
This should be enough to use the plugin without issues.
In the meanwhile, our dev team will look into this issue and will make improvements to the code in order to be more compatible with cache plugins.
Thanks for your time!
Thread Starter
jgomis
(@jgomis)
On my case, that dont are a solution. I exclude all the folder on the cache plugin and get the same issue. If can say us the step by step to do it corretly and get the solution, I would be very grateful
Regards!! 🙂
Hello @jgomis and @austpack, we tried different configurations of WP Fastest Cache and our plugin always works correctly. Can you please post your configuration?
The problem you’re experiencing doesn’t seem to be related to our plugin, but probably to WP Fastest Cache.
Thread Starter
jgomis
(@jgomis)
Of course. On the Exclude Tab i put:
Exclude CSS:
Contains: wp-live-chat-support
https://mydomain/(.*)wp-live-chat-support(.*)
Exclude JS:
Contains: wplc
https://mydomain/(.*)wplc(.*)
Contains: md5
https://mydomain/(.*)md5(.*)
Contains: jquery-cookie
https://mydomain/(.*)jquery-cookie(.*)
Contains: wp-live-chat-support/js
https://mydomain/(.*)wp-live-chat-support/js(.*)
That is the config of my wp fastest cache.
Regards.
Hello @jgomis, we just released version 8.1.5 of our plugin. Can you check if you still have issues with WP Fastest Cache? We tested this cache plugin and we found no conflicts with our chat plugin.
If you still experience issues, open the console in your browser with F12 (chrome/firefox) and go to network tab. Try to load the page of your website you’re experiencing issues with and take note of requests associated to our plugin that returns 304 codes (cache hits). Exclude those urls from caching.
Hello, I have the same problem. As soon as the agents have logged off and a certain amount of time has passed, then the chat button no longer appears. The proposed solutions are useless. Only when I clear the cache does the button reappear. Plugin version 8.1.7.
Is there a new solution for this?
