Can’t authorize my site

  • Resolved jchatel

    (@jchatel)


    6 years, 7 months ago

    Hello,

    I tried to configure the plugin by I always get an error message after trying to authorize my site :

    An error occurred: We were unable to send credentials to your WordPress site. Please go back to your site and restart the setup. The following error was returned: You are not authorized to perform this action.

    Before, I had the beta plugin installed on my website but I removed it and reinstall the production version.
    I checked the settings of my website and the URL are the same.
    I tried to uninstall and reinstall with incognito window.

    But I still get the error message.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    6 years, 7 months ago

    @jchatel Please update to the latest version of the Site Kit plugin (v1.0.1) if not already done. Once you are on the latest version follow the steps below:
    1. Reset Site Kit
    2. Check your site settings from within your WordPress dashboard, ensuring both URLs match.
    3. Temporarily deactivate any caching and security plugins you might have active, some are known to impact setup.
    4. Install Site Kit in a new incognito window

    Thread Starter jchatel

    (@jchatel)

    6 years, 7 months ago

    Hello,

    I had desactivated my security plugin (All-in-one security) and it worked fine.
    Thank you.

    John

Viewing 2 replies - 1 through 2 (of 2 total)

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