This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Nineteen theme. If the problem goes away, enable them one by one to identify the source of the problem.
If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.
Hi, thanks for the answer. I’m using the division theme, if I change theme everything is gone because I’m using the division builder.
I used the Health Check plugin but nothing.
Ok, since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best.
With that said, there are two different commercial themes named Division with their own page builders, so make sure you’re asking in the right place first, either https://billykid.ticksy.com/ or http://support.shindiristudio.com/
Forum volunteers are not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.
