Fatal error causing wordpress wp-admin login crashed

  • Resolved clboyse

    (@clboyse)


    6 years, 7 months ago

    I cannot login into my wp dashboard of my website because of fatal errors caused by Hummingbird plugin. I have disabled the plugin on the file manager and it still will not let me in the dashboard.

    I even tried upgrading the php version and it still will not let me in the dashboard. This plugin has crashed my ability to be able to login into the dashboard.

    How do you fix this?!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    6 years, 7 months ago

    Hello @clboyse,

    I’m sorry to hear that you have this issue.

    Please let us know more information about it. What is the Fatal Error showing up on your site, please past ethe full error here?

    What action was made, before the fatal error appeared?

    Since the plugin was removed, the issue is not coming from the plugin itself. Would you please locate an .htaccess file, keep a backup of the file, and delete the file from your site’s folders. Let us know if the error will go away.

    If the error will persist, please enable debug mode, by adding these lines in the wp-config.php file:

    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

    Refresh the page with the 500 error to replicate the issue, this way all errors will be saved in the debug.log file inside the /wp-content/ directory. Please share the debug.log file with us.

    Let us know how it went.

    Kind regards,
    Nastia

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    6 years, 7 months ago

    Hello @clboyse

    I’m marking this topic as resolved as we haven’t heard back from you for a while.
    Feel free to post back any updates though, and we can re-open it and continue troubleshooting. 🙂

    Take care,
    Dimitris

Viewing 2 replies - 1 through 2 (of 2 total)

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