Hi @wpbetsy,
Thank you for contacting support, we have a very vast and extensive codex so you can check that have you done the right settings for the addon.
Codex: https://codex.mycred.me/chapter-iii/gateway/woocommerce/pay-with-points/
Also note that we have a support ticket system where we are moving users to handle the flow of support and that is why we divert users to the ticket system.
Please open a support ticket at mycred.me/support for any other issue or information you want to ask but keep it all in one conversation.
Thank You!
Your ticket system on your site is very troublesome and not easy to use. I don’t know whether I have submitted ticket or not and I couldn’t locate my submitted ticket at all!
Please answer the above here.