Hi @olegin , thanks for trying out the plugin.
There is a possibility that there is a jQuery conflict. However, to be sure what is causing the problem, I would need a few information.
First, are you using any Code minification plugins? If so, try deactivating for a few minutes and see if that solves the problem. If so, then add our plugin to the exempt list of the minification plugin.
Else, provide me the following 3 data after facing the issue.
1. Console errors
2. System Status
3. WooCommerce Log
In case you don’t know how to find any of these data, the instructions are given below:
1 Console errors:
After you clicked on Publish and the loading bar is frozen,
>>Right click on your webpage. You should find an option called “Inspect” or “Inspect Elements” (this won’t work on Safari, so use some other browser). See Image: https://jmp.sh/ajNCIL5
>>You get an extended window popping up. See Image: https://jmp.sh/GEYpHS1
>>It will have a menu called “Console”. Click on that and it should show you if there are any errors. See Image: https://jmp.sh/ihU0SQO
>Take a screenshot and provide it to us.
2. System Status:
>>Go to your Dashboard > Product feed > Settings
>>On top, go to the System Status tab. See Image: https://jmp.sh/L09xEa1
>>Take a screenshot and provide it to us.
3. WooCommerce Log:
After you clicked on Publish and the loading bar is frozen,
>>Go to your Dashboard > WooCommerce > Status
>>On top, go to the Logs tab. See Image: https://jmp.sh/Gz9IZAg
>>On the right side choose the latest log created and click on View.
See Image: https://jmp.sh/0VZIRP0
>>A lot of data will appear. Simply copy the whole data and save it on a text document and provide it to us.
Once we get these information, we will try to come up with an appropriate solution. Thanks.
