• Resolved bwdgraphics

    (@bwdgraphics)


    Hello,
    I’ve set up a couple Notifications, and they seem to be properly configured to send an email to me when a type of content is changed, or a user changes their password. However, I’ve tried to cause those triggers to occur and no emails have been sent. I’ve checked all spam folders, and I also used WP Mail SMTP to test that my server can send emails and that is confirmed. Are there debugging tools available with your plugin to know that the trigger is working? (that an email is being sent)?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Kuba Mikita

    (@kubitomakita)

    Hi, yes, you can enable debugging in the Notification > Settings > Debugging section. It won’t send the email when activated but it will catch it into the log so you could see all the config and if it gets triggered.

    Thread Starter bwdgraphics

    (@bwdgraphics)

    Thanks. OK, I checked both logs, and tried the triggers again, but both log spaces on the Debugging settings page say they are empty. Is this a WP setting (do I need to enable something in wp-config) for the logs to work? Let me know.

    Otherwise, any other reason that I wouldn’t be seeing any activity in the logs? (The obvious reason would be a misconfiguration of the Notifications)

    Plugin Author Kuba Mikita

    (@kubitomakita)

    Nothing else is required than ticking on the setting in Notification plugin and saving it.

    I’ll double check the triggers tomorrow

    Thread Starter bwdgraphics

    (@bwdgraphics)

    Unfortunately, I’m still not seeing any log errors of either kind. What I’m trying to track is a custom content type (Pods) which has access restrictions applied. Could that affect the way the Notifications plugin works?

    Plugin Author Kuba Mikita

    (@kubitomakita)

    Ahhh, yes, Pods can be a problem here, but it shouldn’t mess up with the user password reset. Let me test that

    Thread Starter bwdgraphics

    (@bwdgraphics)

    Your plugin does recognize the Pods content and I seem to have the trigger(s) I need. And yes, the password change is just tied to the default WP user functions. Would you like me to create an admin account for you to test directly?

    Thread Starter bwdgraphics

    (@bwdgraphics)

    Hi again – I tried a different notification plugin, even though I love what I have seen of this plugin … I need to get this working. Sadly, it had the same results. So obviously there is a conflict somewhere (plugins/theme… maybe host config?) I was able to send the test email from that plugin – so it’s not the mail config for WP or the server … wondering if you could direct me in troubleshooting … it seems like the triggers (none of them) are working. (for your plugin, nor the other) … So… what might cause that? Why would none of the triggers send emails? (When the direct test email does go out successfully)

    I installed Email Log and it shows the test emails, but confirms that no other emails are being sent.

    Plugin Author Kuba Mikita

    (@kubitomakita)

    Hi, hmm, this is rather strange. All the notification plugins just hook into the standard WP actions, so nothing unusual. But this may be a plugin conflict indeed.

    I’d suggest you disable all the plugins in a safe environment (staging or local) and see if it helped. If yes, then enable the plugins one by one testing if sending still works

    Thread Starter bwdgraphics

    (@bwdgraphics)

    As we both guessed, it was indeed a conflict with not a plugin but the “theme”. The theme was not fully installed (missing some files) and that worked OK without the Notification plugin, but that was what “broke” your plugin. Persistence paid off and we’re in business. Thanks for a great plugin!

    Plugin Author Kuba Mikita

    (@kubitomakita)

    Ohh who would know! Thanks for the info and I’m glad you found it 🙂

    If you don’t mind spending another 30 seconds on writing a plugin review here I’d be grateful!

Viewing 10 replies - 1 through 10 (of 10 total)

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