User does not have sufficient permissions for this profile

Resolved webtent
(@webtent)

7 years, 1 month ago
This plugin was set up by the original theme designer and working great for a long time. We have had issues getting full control of our GA account from a former employee who has control. Instead of trying to go through Google, it was decided to just start a new GA ID going forward. I cleared the authorization and authorized by logging in as the new Gmail email address we set up for the new GA account where we created the new property. It authorizes successfully, but the Select View option is grayed out with our property showing and nothing in the values below including the Tracking ID, all blank. The dashboard is not working and after a while, an error comes back:
```
GAPI Error: 
Array
(
    [0] => 403
    [1] => Array
        (
            [0] => Array
                (
                    [domain] => global
                    [reason] => insufficientPermissions
                    [message] => User does not have sufficient permissions for this profile.
                )

        )

)
```
During authorization, I Allow to View. I can see in the plugin listed as a Third-party app that has access to Google Analytics under the Google account security settings. But still all values in the General Settings are blank with the Select View dropdown grayed out or disabled with the property showing. What am I missing?

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter webtent
(@webtent)

7 years, 1 month ago

Also wanted to note that we have other non-web servers with scripts sending events to the new account after merely changing the UA- ID to post to in the script. We also have several places in the same website as this plugin sending events fine using the new ID as well. I did have to replace the existing Google code in our header file as provided in the GA account gtag, it was a bit different.
Thread Starter webtent
(@webtent)

7 years, 1 month ago
Still not able to get this to work with our new account. I’d like to add the Plugin Configuration reports the correct UA account:
```
[ga_profiles_list] => Array
        (
            [0] => Array
                (
                    [0] => All Web Site Data
                    [1] => 194887202
                    [2] => UA-xxxxxxxxx-1
                    [3] => https://www.domain.com
                    [4] => -14400
                    [5] => America/New_York
                    [6] => 
                )

        )
```
We are running WordPress 5.2 and the latest version of the plugin GADWP v5.3.8.
Thread Starter webtent
(@webtent)

7 years, 1 month ago

This is resolved. I came across another post that created another user to fix. I invited another user to the Google account. After verifying the new user in Google, I used the new user to obtain the access code and all worked fine.

rajkumar1611
(@rajkumar1611)

6 years, 9 months ago

please share that post as i am also facing the same issue

Viewing 4 replies - 1 through 4 (of 4 total)

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