Hi there,
That is strange if everything on your production site is the same as your staging environment. What is your site URL? I would want to take a further look. Are you receiving any errors when you run your site through debug? If you can try temporarily disabling all of your plugins (leaving Jetpack active), and if the Google Translate widget option appears, then we can most likely determine there is a plugin conflict.
To figure out which plugin is causing the issue, reactivate each plugin one at a time, and try to reproduce the error after each one that you activate. If you experience the problem after activating a particular plugin, you’ve likely found the culprit. I would try to find a replacement for that plugin, and hopefully, that will solve things for you.
Hopefully this helps!
Sorry, I thought that I’d replied to this but I must be losing it!
Firstly, you asked for the url. https://brightpropertymanagement.com
Seondly, I did as you asked and it seems that there are two candidate plugins WP Maintenance Mode and WP Media Manager Lite
I was getting confused by the results at first until it became clear that both were having an effect. That was the exacerbated when I used Chrome for one test instead of my usual Firefox and that caused me to do more tetsing and I share the below with you which has me a bit stumped. I was doing refreshes and I did clear cache, history, cookies and the like.
I tried it with Firefox, Chrome, Edge, Opera and Safari and I’m getting mixed results.
I think I need to do some more testing for a whiel and see if I can figure out what is going on. So, I’m going to close this for now and I’ll open a new topic if I can define what is happening more correctly.
Yesterday it would not show on Firefox at all, yet today i does. So I can’t define the problem fully at present.
Thanks for all the help
Cheers
Here are the results of habing both activated, one on, one off, switch and both deactivated using Chrome, Firefox, Edge and Opera
At least according to tests from our end, Jetpack is working properly at https://brightpropertymanagement.com/ now, so that doesn’t appear to be the problem.
Is it either WP Maintenance Mode _or_ WP Media Manager Lite that seem to be the problem, or does the conflict only exist when _both_ are active?
As I said earlier, I was getting mixed results and now all seems OK. I have been messing around deactivating one and the other and trying things.
At one point, it wasn’t working on Firefox regardless of which ones were active/inactive and yet it was working on Chrome.
I can only think it is somehting to do with cacheing but I was refreshin the pages so it is unclear.
at present it seems to be working with both active so I am a bit stymied. I will monitor it for a while and see how things go.
Many thanks for the help
